Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIJ4008 Mapping and Delivery Guide
Implement and monitor inbound quality assurance systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIJ4008 - Implement and monitor inbound quality assurance systems
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to implement and monitor inbound quality assurance (QA) systems in various contexts in the transport and logistics industry. It includes planning for inbound QA as well as performing and evaluating inbound QA procedures. The unit generally applies to those who lead individuals or teams.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field J – Quality
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan for inbound quality assurance
  • Inbound product/s for quality audit and resources required to perform the quality audit efficiently and effectively are identified
  • Quality audit objectives are determined and discussed with those responsible for carrying them out
  • Proposed methods and techniques to be applied are outlined and implemented
       
Element: Perform inbound quality assurance procedures
  • Resources required to perform QA efficiently and effectively are accessed
  • Product quality is checked as prescribed in work instructions
  • Problems that affect or could potentially affect quality are reported to relevant person
  • Records are kept according to enterprise QA policy
       
Element: Evaluate inbound quality assurance procedures
  • Outcomes of implementing QA procedures are assessed against quality assurance target levels
  • Suggestions for improvements of QA procedures are made according to organisational policy and procedures
  • QA outcomes are discussed with client and relevant parties
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for inbound quality assurance

1.1

Inbound product/s for quality audit and resources required to perform the quality audit efficiently and effectively are identified

1.2

Quality audit objectives are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are outlined and implemented

2

Perform inbound quality assurance procedures

2.1

Resources required to perform QA efficiently and effectively are accessed

2.2

Product quality is checked as prescribed in work instructions

2.3

Problems that affect or could potentially affect quality are reported to relevant person

2.4

Records are kept according to enterprise QA policy

3

Evaluate inbound quality assurance procedures

3.1

Outcomes of implementing QA procedures are assessed against quality assurance target levels

3.2

Suggestions for improvements of QA procedures are made according to organisational policy and procedures

3.3

QA outcomes are discussed with client and relevant parties

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others

completing relevant documentation

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments without compromising quality

operating electronic communications equipment to required protocol

reading and interpreting relevant instructions, procedures, information and signs.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

code of practice for working collaboratively with others

emergency procedures

relevant sections of national and state/territory regulatory requirements and codes of practice

requirements for completing relevant documentation such as checklists, schedules and internal audit reports

steps involved in planning work activities

typical defects that can occur and related action that should be taken

various approaches to quality assurance, such as Total Quality Management, and the strengths and limitations of each when applied in this context.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for inbound quality assurance

1.1

Inbound product/s for quality audit and resources required to perform the quality audit efficiently and effectively are identified

1.2

Quality audit objectives are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are outlined and implemented

2

Perform inbound quality assurance procedures

2.1

Resources required to perform QA efficiently and effectively are accessed

2.2

Product quality is checked as prescribed in work instructions

2.3

Problems that affect or could potentially affect quality are reported to relevant person

2.4

Records are kept according to enterprise QA policy

3

Evaluate inbound quality assurance procedures

3.1

Outcomes of implementing QA procedures are assessed against quality assurance target levels

3.2

Suggestions for improvements of QA procedures are made according to organisational policy and procedures

3.3

QA outcomes are discussed with client and relevant parties

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Inbound product/s for quality audit and resources required to perform the quality audit efficiently and effectively are identified 
Quality audit objectives are determined and discussed with those responsible for carrying them out 
Proposed methods and techniques to be applied are outlined and implemented 
Resources required to perform QA efficiently and effectively are accessed 
Product quality is checked as prescribed in work instructions 
Problems that affect or could potentially affect quality are reported to relevant person 
Records are kept according to enterprise QA policy 
Outcomes of implementing QA procedures are assessed against quality assurance target levels 
Suggestions for improvements of QA procedures are made according to organisational policy and procedures 
QA outcomes are discussed with client and relevant parties 

Forms

Assessment Cover Sheet

TLIJ4008 - Implement and monitor inbound quality assurance systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIJ4008 - Implement and monitor inbound quality assurance systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: