Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIJ707C Mapping and Delivery Guide
Conduct internal quality audits

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIJ707C - Conduct internal quality audits
Description This unit involves the skills and knowledge required to conduct internal quality audits in accordance with relevant regulatory requirements and workplace procedures including preparing for internal audit, scheduling internal audit, conducting audit and documenting findings, and reporting audit results in accordance with workplace requirements.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Learning Outcomes and Application Work must be must be carried out in compliance with the relevant regulations, standards and codes of practice, including the ADG Code.Work is under general guidance on progress and outcomes of work. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within workplace policy and procedures.A range of opportunities may be used to develop the work area and to support the development of work systems, innovative strategies to deal with contingencies and to encourage the achievement of the workplaces goals and key performance objectives by the work area and the individuals and teams within it.The unit generally applies to those with responsibility for resource coordination and allocation and provides leadership of others individually or in teams.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for internal audit
  • Benchmarks for the quality audit are established/identified
  • Procedures required to be audited are identified and implications of non-conformance estimated
  • Technical and/or calibration requirements for audits are noted and (where necessary) appropriate support personnel are identified
  • Production schedules are examined to identify appropriate schedule for audit
       
Element: Schedule internal audit
  • Audit timings are planned to ensure that relevant procedures are conducted within workplace agreed time intervals and timeframes
  • Audit frequency is adjusted based on importance of activities to the business unit, process or workplace changes or customer feedback
  • Contact is made with appropriate personnel and relevant appointments for the audit are made
       
Element: Conduct audit and document findings
  • Methods for the conduct of the audit are established and confirmed
  • Observations and interviews are conducted with (any) required approved third party
  • Documentation of observations and interview responses is completed
       
Element: Report audit results
  • Audit results are discussed with personnel associated with the procedures or standards audit
  • Audit reports indicate compliances noted
  • Non-compliance reports indicate location, relevant standard or procedure, and supporting evidence
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant regulations, codes of practice and legislative requirements including the Australian Dangerous Goods Code where applicable

Relevant OH&S and environmental protection procedures and regulations

Workplace procedures for the conduct of internal quality audits

Problems that may occur during the conduct of internal quality audits and action that can be taken to resolve or report the problems

Risks and hazards related to the conduct of internal quality audits and ways of controlling the risks involved

Focus of operation of work systems, resources, management and workplace operating systems

Equipment applications, capacities, configurations, safety hazards and control mechanisms

Enterprise business policies and plans including procedures for identification of non-compliance and best practice

Application of relevant Australian Standards and certification requirements

Quality procedures and implementation strategies

Resource availability including the competencies of individuals in the team/group

Understanding and knowledge of the application of current competencies within functional activity

Coaching and mentoring approaches to support team members to share knowledge and skills

Relevant workplace documentation procedures

Required skills:

Communicate effectively with others when conducting internal quality audits

Read and interpret instructions, procedures, information and signs relevant to the conduct of internal quality audits

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of internal quality audits

Operate electronic communication equipment to required protocol

Provide leadership to others

Work collaboratively with others when conducting internal quality audits

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any problems, faults or malfunctions that may be identified when conducting internal quality audits in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when conducting internal quality audits

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of internal quality audits

Plan and organise activities

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and apply appropriate application of technology, information systems and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in the sections of the warehousing, storage, transport and distribution industries

Customers may be:

internal or external

Operations may be conducted:

by day or night

The workplace environment may involve:

twenty-four hour operation

single and multi-site location

large, medium and small workplaces

Audits may cover:

aspects of services, products, risks, work systems and workplace

Quality audits may be conducted:

as part of enterprise, site or licence requirements

Audits may be conducted:

alone or in conjunction with other staff from the enterprise

using external personnel

Hazards may include:

confined spaces

hazardous or dangerous materials/goods

contamination of, or from, goods/materials being transported/stored

fire/explosions

noise, light, energy sources

stationary and moving machinery, parts or components

moving vehicles

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF communications

barcode readers

oral, aural or signed communications

Requirements for work may include:

site restrictions and procedures

use of safety and personal protective equipment

systems and facilities for controlling storage environments

specialised lifting and/or handling equipment

incident/accident breakdown procedures

additional gear and equipment

noise restrictions

hours of operations

authorities and permits

communications equipment

Hazard management is consistent with:

the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment

Consultative processes may involve:

other employees and supervisors

suppliers, potential customers and existing clients

relevant authorities and institutions

government instrumentalities and

emergency services

management and union representatives

industrial relations and OH&S specialists

other maintenance, professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

Australian and international codes of practice and regulations relevant to workplace activities, including the ADG Code where applicable

workplace operating procedures and policies

supplier and/or client instructions

operations manuals, job specifications and procedures and induction documentation

manufacturers specifications for equipment and environmental control systems

suppliers handling and storage advice

quality and customer service standards and procedures

material safety data sheets

Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities

relevant Australian and International standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:

relevant codes and regulations including ADG Code where applicable

relevant Australian and international standards and certification requirements

relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors

licence, patent or copyright arrangements

relevant workplace relations legislation

relevant workers compensation legislation

equal opportunity, equal employment opportunity and affirmative action legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Benchmarks for the quality audit are established/identified 
Procedures required to be audited are identified and implications of non-conformance estimated 
Technical and/or calibration requirements for audits are noted and (where necessary) appropriate support personnel are identified 
Production schedules are examined to identify appropriate schedule for audit 
Audit timings are planned to ensure that relevant procedures are conducted within workplace agreed time intervals and timeframes 
Audit frequency is adjusted based on importance of activities to the business unit, process or workplace changes or customer feedback 
Contact is made with appropriate personnel and relevant appointments for the audit are made 
Methods for the conduct of the audit are established and confirmed 
Observations and interviews are conducted with (any) required approved third party 
Documentation of observations and interview responses is completed 
Audit results are discussed with personnel associated with the procedures or standards audit 
Audit reports indicate compliances noted 
Non-compliance reports indicate location, relevant standard or procedure, and supporting evidence 

Forms

Assessment Cover Sheet

TLIJ707C - Conduct internal quality audits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIJ707C - Conduct internal quality audits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: