The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant OH&S procedures and guidelines concerning the use of computer equipment in the workplace, including recommended posture, ergonomic settings of chair and work station, and the use of periods of rest and exercise

OH&S risks and hazards when using computer equipment for work tasks, and ways of controlling the risks/hazards

Procedures for the use of keyboards and computer equipment in the workplace

Typical problems that can occur when using keyboards to enter data and related appropriate action that can be taken to prevent or solve them

Housekeeping standards and procedures required in the workplace

Site layout

Required skills:

Read and interpret instructions, procedures, information and manuals relevant to the use of keyboards to enter data

Interpret and follow operational instructions and prioritise work

Operate electronic infotechnology and computer equipment to required protocol

Work collaboratively with others when using keyboards to enter data

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when using keyboards to enter data in accordance with workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that exist when using keyboards to enter data

Work systematically with required attention to detail without injury to self

Apply fatigue management knowledge and techniques

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Operate and adapt to differences in keyboards, software and computer equipment in accordance with standard operating procedures

Maintain eye-hand coordination

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The operations may be conducted:

in a range of work environments

by day or night

in a range of typical weather conditions

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Keyboards/keypads may be used in a range of work contexts, including

in the workplace, warehouse or depot

in the business office

in a vehicle on the road

at a client's workplace

Keyboards/keypads may be used on a range of infotechnology equipment, including:

computers

cash registers

calculators

electronic typewriters

various forms of data entry devices

Keyboard skills may be required to enter data via a range of work-based computer applications including:

word processors

inventory control and stock management systems

electronic data interchange (EDI) systems

information databases and storage systems

invoicing and payment systems

manifests control systems

work organisation systems

internet browsers

computerised presentation software

Personnel in the work area may include:

workplace personnel

site visitors

contractors

official representatives

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

goods identification numbers and codes

manifests, bar codes, goods and container identification/serial number

manufacturers instructions concerning the use of keyboards/keypads

workplace procedures and policies for the use of computer equipment

supplier and/or client instructions

material safety data sheets

relevant codes of practice

relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

Applicable regulations and legislation may include:

relevant state/territory OH&S legislation

workplace relations regulations

workers compensation regulations