Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIP2037 Mapping and Delivery Guide
Carry out financial transactions and maintain records

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIP2037 - Carry out financial transactions and maintain records
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to carry out financial transactions and to maintain records when providing taxi services. This involves using basic financial transaction principles, routine procedures and regulatory requirements, as part of taxi driving operations. It includes operating a taxi meter in accordance with different tariff structures and taxi hire arrangements, calculating fares and handling payment transactions, and maintaining daily records for accounting purposes. This unit meets part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state/territory taxi regulator.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in the taxi industry including:

calculators

EFTPOS machines

manual card imprinting resources

noncash credit vouchers

taxi meters

various forms of cards.
Prerequisites/co-requisites
Competency Field P – Administration and Finance
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Operate a taxi meter in accordance with tariff structures and hiring arrangements
  • Tariff structures and various forms of taxi hire are identified and applied
  • Meter functions are identified and applied
  • Meter is operated at beginning, throughout and at the end of hiring, in line with regulations and workplace procedures
  • Meter is used to access information to complete driver running sheet, end-of-shift reports and reconciliation taking/fares
       
Element: Calculate fares and handle payment transactions
  • Amount owing is calculated and customer is advised
  • Amount tendered in case transactions is checked, and correct change is calculated and given
  • Adequate change is maintained for use in transactions
  • Adequate supplies of dockets, vouchers and point of sale documents are maintained
  • Cash, credit and other non-cash payment transactions are handled in accordance with workplace policy and procedures
  • Hazards are identified, risks are assessed and control measures are implemented
  • Due security is maintained when handling payments in accordance with workplace security procedures
  • Taxi subsidy scheme transactions are processed in accordance with state requirements
       
Element: Maintain daily records
  • Records are completed for all cash, credit and other non- credit transactions in accordance with workplace policy and procedures
  • Calculations to complete driver running sheet are carried out
  • End-of-shift reconciliation is completed
  • Appropriate records are maintained for taxation purposes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Operate a taxi meter in accordance with tariff structures and hiring arrangements

1.1

Tariff structures and various forms of taxi hire are identified and applied

1.2

Meter functions are identified and applied

1.3

Meter is operated at beginning, throughout and at the end of hiring, in line with regulations and workplace procedures

1.4

Meter is used to access information to complete driver running sheet, end-of-shift reports and reconciliation taking/fares

2

Calculate fares and handle payment transactions

2.1

Amount owing is calculated and customer is advised

2.2

Amount tendered in case transactions is checked, and correct change is calculated and given

2.3

Adequate change is maintained for use in transactions

2.4

Adequate supplies of dockets, vouchers and point of sale documents are maintained

2.5

Cash, credit and other non-cash payment transactions are handled in accordance with workplace policy and procedures

2.6

Hazards are identified, risks are assessed and control measures are implemented

2.7

Due security is maintained when handling payments in accordance with workplace security procedures

2.8

Taxi subsidy scheme transactions are processed in accordance with state requirements

3

Maintain daily records

3.1

Records are completed for all cash, credit and other non- credit transactions in accordance with workplace policy and procedures

3.2

Calculations to complete driver running sheet are carried out

3.3

End-of-shift reconciliation is completed

3.4

Appropriate records are maintained for taxation purposes

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant agreements, codes of practice, workplace procedures and other legislative requirements

applying tariff structures and taxi hire arrangements

communicating and working effectively with others

completing documentation and maintaining records, including a business activity statement and maintaining records for taxation purposes

completing documentation for conducting financial transactions and maintaining records

conducting cash, credit and other non-cash payment transactions

filling out documents, vouchers, point of sale documents and other relevant taxi documentation legibly

identifying and correctly using transaction equipment, processes and procedures to calculate fares and handle payments

identifying required credit card clearances and transaction limits

maintaining transaction records and documentation for taxation and other purposes

modifying activities depending on workplace contexts, risk situations and environments

operating a taxi meter

operating EFTPOS and other manual card equipment in a taxi

operating electronic communications equipment to required protocol

planning and prioritising own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures and information

responding appropriately to inquiries

selecting and using appropriate aids for carrying out calculations

selecting and using appropriate mathematical processes when conducting transactions

using basic mathematical calculations.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Australian taxation system as it relates to taxi drivers

contingency planning for managing and controlling security threats

hiring arrangements

implications of credit and financial institution codes of practice

operational procedures for conducting direct financial transactions with customers in the taxi industry and maintaining records

relevant state/territory regulations and codes of practice for conducting transactions and maintaining records within taxi operations

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

requirements of taxi work systems, operations and relevant equipment

risks and hazards when carrying out financial transactions and maintaining records, and related precautions to control security threats

sources of information and documentation needed when conducting financial transactions and maintaining records within the taxi industry

tariff structures

taxi meter functions

taxi subsidy scheme and/or vouchers

typical problems that can occur when carrying out financial transactions and maintaining records, and appropriate action that can be taken to prevent or solve these problems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Operate a taxi meter in accordance with tariff structures and hiring arrangements

1.1

Tariff structures and various forms of taxi hire are identified and applied

1.2

Meter functions are identified and applied

1.3

Meter is operated at beginning, throughout and at the end of hiring, in line with regulations and workplace procedures

1.4

Meter is used to access information to complete driver running sheet, end-of-shift reports and reconciliation taking/fares

2

Calculate fares and handle payment transactions

2.1

Amount owing is calculated and customer is advised

2.2

Amount tendered in case transactions is checked, and correct change is calculated and given

2.3

Adequate change is maintained for use in transactions

2.4

Adequate supplies of dockets, vouchers and point of sale documents are maintained

2.5

Cash, credit and other non-cash payment transactions are handled in accordance with workplace policy and procedures

2.6

Hazards are identified, risks are assessed and control measures are implemented

2.7

Due security is maintained when handling payments in accordance with workplace security procedures

2.8

Taxi subsidy scheme transactions are processed in accordance with state requirements

3

Maintain daily records

3.1

Records are completed for all cash, credit and other non- credit transactions in accordance with workplace policy and procedures

3.2

Calculations to complete driver running sheet are carried out

3.3

End-of-shift reconciliation is completed

3.4

Appropriate records are maintained for taxation purposes

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Tariff structures and various forms of taxi hire are identified and applied 
Meter functions are identified and applied 
Meter is operated at beginning, throughout and at the end of hiring, in line with regulations and workplace procedures 
Meter is used to access information to complete driver running sheet, end-of-shift reports and reconciliation taking/fares 
Amount owing is calculated and customer is advised 
Amount tendered in case transactions is checked, and correct change is calculated and given 
Adequate change is maintained for use in transactions 
Adequate supplies of dockets, vouchers and point of sale documents are maintained 
Cash, credit and other non-cash payment transactions are handled in accordance with workplace policy and procedures 
Hazards are identified, risks are assessed and control measures are implemented 
Due security is maintained when handling payments in accordance with workplace security procedures 
Taxi subsidy scheme transactions are processed in accordance with state requirements 
Records are completed for all cash, credit and other non- credit transactions in accordance with workplace policy and procedures 
Calculations to complete driver running sheet are carried out 
End-of-shift reconciliation is completed 
Appropriate records are maintained for taxation purposes 

Forms

Assessment Cover Sheet

TLIP2037 - Carry out financial transactions and maintain records
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIP2037 - Carry out financial transactions and maintain records

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: