Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIP2039 Mapping and Delivery Guide
Ensure the confidentiality, privacy and security of customer information

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIP2039 - Ensure the confidentiality, privacy and security of customer information
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to apply principles and requirements relating to confidentiality, privacy and security of information collected, when providing services to customers.It includes maintaining the confidentiality, privacy and security of customer personal information under legislation, and organisational policies and procedures. It also includes working within accepted codes of conduct and following confidentiality, privacy and security provisions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field P ‒ Administration and Finance
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Work within accepted codes of conduct
       
Element: Work requirements and/or delegated task/s are confirmed with relevant personnel
       
Element: Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements
       
Element: Customers are treated professionally and with respect when collecting personal data
       
Element: Follow confidentiality and privacy procedures
       
Element: Information and requests for information are assessed with regard to what is and what is not disclosable
       
Element: Discretion and judgement is used in all communications
       
Element: Customer-related matters are only discussed with appropriate personnel
       
Element: Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information
       
Element: Follow security procedures
       
Element: Customer information and other confidential documentation is secured appropriately
       
Element: All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within accepted codes of conduct

1.1

Work requirements and/or delegated task/s are confirmed with relevant personnel

1.2

Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements

1.3

Customers are treated professionally and with respect when collecting personal data

2

Follow confidentiality and privacy procedures

2.1

Information and requests for information are assessed with regard to what is and what is not disclosable

2.2

Discretion and judgement is used in all communications

2.3

Customer-related matters are only discussed with appropriate personnel

2.4

Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

3

Follow security procedures

3.1

Customer information and other confidential documentation is secured appropriately

3.2

All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and securing records

applying relevant privacy legislation and workplace procedures

clarifying requirements and resolving difficult issues with customers

communicating effectively with customers and relevant personnel

documenting activities where confidentiality, privacy and security are maintained

identifying types of requests that are likely to be made and providing appropriate responses.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

commonwealth privacy legislation and Australian Privacy Principles

organisational policies and procedures for confidentiality, privacy and security

relevant legislation, regulations, codes of practice and standards that impact on business operations

relevant workplace security procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within accepted codes of conduct

1.1

Work requirements and/or delegated task/s are confirmed with relevant personnel

1.2

Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements

1.3

Customers are treated professionally and with respect when collecting personal data

2

Follow confidentiality and privacy procedures

2.1

Information and requests for information are assessed with regard to what is and what is not disclosable

2.2

Discretion and judgement is used in all communications

2.3

Customer-related matters are only discussed with appropriate personnel

2.4

Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

3

Follow security procedures

3.1

Customer information and other confidential documentation is secured appropriately

3.2

All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIP2039 - Ensure the confidentiality, privacy and security of customer information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIP2039 - Ensure the confidentiality, privacy and security of customer information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: