Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIP207C Mapping and Delivery Guide
Facilitate and capitalise on change in the workplace

Version 1.0
Issue Date: February 2018


Qualification -
Unit of Competency TLIP207C - Facilitate and capitalise on change in the workplace
Description This unit involves the skills and knowledge required to facilitate and capitalise on change and innovation in the workplace, including participating in planning for the introduction of change, developing creative and flexible approaches to solutions to change-related problems, and managing emerging challenges and opportunities in the workplace.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Learning Outcomes and Application Work is performed under limited or minimum supervision with general guidance on progress and outcomes of work. It involves discretion and judgement for self and others in facilitating and capitalising on change and innovation in the workplace.A range of opportunities may be used to support the development of changes to work systems and innovative strategies to deal with contingencies and to encourage the achievement of the organisations goals and key performance objectives by the work area and the individuals and teams within it.Work involves responsibility for facilitating change in the workplace and the provision of leadership of others either individually or in teams.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Participate in planning the introduction of change
  • Opportunities are taken to respond to the changing needs of customers and the organisation
  • Effective contributions are made to the organisation's planning processes to introduce change
  • Plans to introduce change are made in consultation with affected individuals/groups
  • The organisation's objectives and plans to introduce change are explained clearly to individuals/teams
       
Element: Develop creative and flexible approaches to solutions
  • Alternative approaches to managing workplace issues and problems are identified and analysed
  • Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation
  • The workplace is managed in a way that promotes the development of innovative approaches and outcomes
  • Creative and responsive approaches to resource management improves productivity and/or reduces costs in a competitive environment
       
Element: Manage emerging challenges and opportunities
  • Individuals/teams respond effectively and efficiently to changes in the organisation's goals, plans and priorities
  • Coaching and mentoring assists individuals/teams develop competencies to handle change efficiently and effectively
  • Individuals/teams are kept informed of progress in the implementation of change
  • Recommendations for improving the methods/techniques to manage change are negotiated with designated persons/groups
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant and regulatory and code requirements

Relevant OH&S and environmental protection policies and procedures

Workplace protocols and procedures for the facilitation and capitalisation of change in the workplace, including: risk management, problem solving, strategic planning, quality improvement, and customer service

Relevant workplace business management policies and practices, including requirements for the maintenance of security and confidentiality

Focus of operation of business planning systems and resources

Resource availability including the processing capacity of equipment and software systems for planning activities

Typical problems that can occur when planning and facilitating the introduction of changes and innovations in the workplace and related appropriate action that can be taken

Required skills:

Communicate and negotiate effectively with others when planning and facilitating the introduction of changes and innovations in the workplace

Read and interpret instructions, procedures and information relevant to the planning and facilitation of changes and innovations in the workplace

Interpret and follow operational instructions and prioritise work

Survey and assess organisation and customer requirements for change and innovation

Complete documentation related to the planning and facilitation of changes and innovations in the workplace

Operate electronic communication equipment to required protocol

Work collaboratively with others when planning and facilitating the introduction of changes and innovations in the workplace

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when planning and facilitating the introduction of changes and innovations in the workplace in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi-site locations

large, medium and small companies

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Change may include:

new management

new work practices

new products or services

changes in work locations

changes in work structures

new quality systems

new training programs

Learning methods may include:

mentoring

coaching

exchange/rotation

action learning

shadowing

structured training programs

Relevant regulations/legislation may be related to:

contract disputation

confidentiality

goods regulatory requirements

probity

Consultative processes may involve:

other employees and supervisors

customers and suppliers

management and union representatives

industrial relations and OH&S specialists

other professional or technical staff, contractors and maintenance personnel

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

procedures for the development of workplace plans and budgets

customer/client instructions and assessed requirements

legislation, regulations and related documentation relevant to business operations

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

insurance requirements

relevant agreements, codes of practice including the National Standards for Services and Operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

reports of accidents and incidents within regulatory requirements and workplace procedures

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

quality assurance procedures

Applicable regulations and legislation may include

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements

taxation and trading regulations relevant to business operations

relevant insurance regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Opportunities are taken to respond to the changing needs of customers and the organisation 
Effective contributions are made to the organisation's planning processes to introduce change 
Plans to introduce change are made in consultation with affected individuals/groups 
The organisation's objectives and plans to introduce change are explained clearly to individuals/teams 
Alternative approaches to managing workplace issues and problems are identified and analysed 
Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation 
The workplace is managed in a way that promotes the development of innovative approaches and outcomes 
Creative and responsive approaches to resource management improves productivity and/or reduces costs in a competitive environment 
Individuals/teams respond effectively and efficiently to changes in the organisation's goals, plans and priorities 
Coaching and mentoring assists individuals/teams develop competencies to handle change efficiently and effectively 
Individuals/teams are kept informed of progress in the implementation of change 
Recommendations for improving the methods/techniques to manage change are negotiated with designated persons/groups 

Forms

Assessment Cover Sheet

TLIP207C - Facilitate and capitalise on change in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIP207C - Facilitate and capitalise on change in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: