Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

WRHCS206A Mapping and Delivery Guide
Perform head, neck and shoulder massage

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency WRHCS206A - Perform head, neck and shoulder massage
Description This unit describes the skills and knowledge required to provide a head, neck and shoulder massage as an enhancement prior to the salon shampoo service.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit describes the skills and knowledge required to perform a range of head, neck and shoulder massage movements for scalp stimulation and client relaxation under the direction of a senior operator.Knowledge and application of the salon approach to shampoo and treatment services are required, along with attention to health regulations, and client safety, comfort and relaxation.Where this unit is used for assessment only or for training delivery and assessment, co-requisite or prerequisite units of competency that relate to this unit are identified in the evidence guide of this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Hairdressing
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare client for massage.
  • Client is questioned regarding any pre-existing conditions or injuries and these are recorded on client history.
  • Client's head, neck and shoulder areas are examined and any notable observations are recorded on client history.
  • Service area, operator and client are prepared for the massage treatment according to relevant legislation and workplace policies and procedures.
       
Element: Perform massage techniques.
  • Massage product is selected from workplace range as directed by senior operator.
  • Massage techniques are applied to head, neck and shoulder areas as prescribed by senior operator.
  • Minimum length of massage routine is varied to suit client requirements.
  • Maximum length of massage routine is in accordance with workplace designated timeframes.
  • Client response is monitored throughout the service and massage routine is adapted as required.
  • Client relaxation time is allocated to conclude the massage routine in accordance with workplace timeframes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package.

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to consistently perform a range of head, neck and shoulder massage movements for scalp stimulation and client relaxation under the direction of a senior operator.

Knowledge and application of the salon approach to shampoo and treatment services are required, along with attention to federal, state and local health hygiene regulations. Client safety, comfort and relaxation are also required.

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

ability to consistently use effective questioning and active listening techniques to confirm service/s with clients and/or senior operators

ability to consistently use effective questioning and active listening techniques to negotiate appropriately with clients, to take into account any cultural or physical requirements, and to ensure client comfort and safety throughout the services required

ability to consistently and accurately interpret and follow verbal instructions from senior operators

ability to read, accurately interpret and consistently apply manufacturer's instructions for the application of products

knowledge and consistent application of workplace policies, procedures and safe work practices in regard to gowning clients and performing head, neck and shoulder massage services

knowledge and consistent application of federal, state and local health and hygiene regulations applicable to the workplace

knowledge and skill in the application of head, neck and shoulder massage movements from the salon routine.

Context of assessment

For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced massage/beauty therapist at the workplace.

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Evidence should be collected with reasonable adjustment as determined by the needs of the client.

Specific resources for assessment

Competency for this unit should be assessed through access to:

relevant documentation, such as workplace policy and procedures manuals and occupational health and safety legislation and health regulations

a range of clients with different massage requirements

a range of massage products and equipment appropriate to the hairdressing workplace.

Relationship to other units

In the context of an assessment-only and/or a training delivery and assessment pathway, this unit requires an assessment outcome that includes evidence of the application of communication skills and knowledge as specifically identified in the required skills and knowledge for this unit.

:

none.

:

WRHCS201A Prepare clients for salon services

WRHWP201A Assist colleagues providing multiple salon services as a team member

SIRXCOM001A Communicate in the workplace.

Method of assessment

The following assessment methods are suggested.

Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:

consultation with clients and other operators to confirm the service/s that will be provided after the head, neck and shoulder massage

wrapping and gowning clients for head, neck and shoulder massage

preparing for and performing head, neck and shoulder massage services.

Written questions regarding relevant occupational health and safety legislation and health regulations.

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.

Evidence should be gathered as part of the learning process.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Skills may include:

communication skills that take into account the culture, background and abilities of the client, while demonstrating a knowledge of communication techniques, including:

listening and questioning techniques

verbal and non-verbal communication skills

negotiation techniques

applying treatment products from the workplace range to suit the client's needs

responding to questions and providing information and reassurance to the client throughout the service

language, literacy and numeracy skills relevant to the role and workplace requirements.

Knowledge may include:

the provisions of relevant occupational health and safety legislation and regulations

the provisions of relevant health and hygiene legislation and regulations

workplace policies and procedures in regard to preparing a client for a head, neck and shoulder massage

workplace policies and procedures in regard to the performance of massage

the appearance of normal skin and unusual skin conditions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here.

Client may include:

men

women

people from range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Observations may include:

skin conditions including:

skin irritation

broken skin

scabs

scarring.

Relevant legislation may include:

federal, state and local health and hygiene

occupational health and safety.

Workplace policies and procedures may include:

health and hygiene

client privacy

client and operator safety.

Massage product may include:

scalp treatment products

hair treatment products

other products from the workplace range.

Massage techniques may include:

friction techniques:

superficial tissue is moved over an underlying structure in circular, longitudinal or transverse directions

deep, repetitive movements of short amplitude are applied usually with thumbs, fingers and knuckles.

Client response may include:

positive or negative reactions

verbal and non-verbal communication.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client is questioned regarding any pre-existing conditions or injuries and these are recorded on client history. 
Client's head, neck and shoulder areas are examined and any notable observations are recorded on client history. 
Service area, operator and client are prepared for the massage treatment according to relevant legislation and workplace policies and procedures. 
Massage product is selected from workplace range as directed by senior operator. 
Massage techniques are applied to head, neck and shoulder areas as prescribed by senior operator. 
Minimum length of massage routine is varied to suit client requirements. 
Maximum length of massage routine is in accordance with workplace designated timeframes. 
Client response is monitored throughout the service and massage routine is adapted as required. 
Client relaxation time is allocated to conclude the massage routine in accordance with workplace timeframes. 

Forms

Assessment Cover Sheet

WRHCS206A - Perform head, neck and shoulder massage
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

WRHCS206A - Perform head, neck and shoulder massage

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: