The unit has application in agri-food industries and it should be regarded as a fundamental unit. When delivered or assessed as part of a qualification, the unit will be customised to ensure its relevance to real or simulated work activities and related workplaces.
Elements and Performance Criteria
Plan, organise and complete daily work.
1. Work instructions and priorities are identified and interpreted in consultation with supervisor.
2. Appropriate work plan or daily routine is determined and mapped out.
3. Materials, resources and information needed to complete work are determined, collected and organised.
4. Work tasks are completed within designated timelines and in line with quality standards and instructions.
5. Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required.
6. Feedback is sought on work performance and improvements are made as required.
7. Appropriate lines of communication with supervisors, colleagues and customers are identified.
8. Effective communication skills as well as literacy and numeracy skills are used to gather and convey information.
9. Appropriate non-verbal behaviour is demonstrated.
Work with others.
10. Work roles of self and others in the workplace are identified.
11. Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships.
12. Customers and colleagues with diverse backgrounds are respected.
Use workplace technology.
13. Appropriate workplace technology is selected and used according to workplace and manufacturer guidelines and instructions.
14. Workplace technology is inspected to ensure it is working properlyand precautions are taken to reduce risks to technology and self.
15. Appropriate action is taken when problems with workplace technology occur.
16. Workplace technology is cared for according to workplace and manufacturer guidelines and instructions.
Solve work problems.
17. Problems are identified and practical or creative solutions are developed within scope of individual responsibility to rectify them.
18. Assistance is sought from key personnel when appropriate.
19. Workplace problems are reported as required using appropriate workplace procedures.
Adapt to change.
20. New work requirements or situations are identified, clarified and accommodated.
21. Range of possible practical or creative options to deal with workplace challenges are considered.
adapt and modify activities depending on differing workplace contexts and environments
apply relevant industrial or legislative requirements
carry out calculations that may be required when completing work tasks, particularly using the four basic mathematical operations
identify and use equipment, tools and other technology required to complete workplace tasks
interpret and follow a designated work plan or set of instructions for a job
keep required records of workplace activities
plan a daily routine to complete required workplace tasks
follow relevant OHS and environmental protection procedures and requirements
recognise and respond to cultural differences in the workplace in an appropriate manner
recognise limitations, ask for help and seek clarification or information about work requirements and procedures
demonstrate appropriate initiative to deal with problems and complete tasks
apply time-management skills
use literacy skills in the workplace
use basic interpersonal and communication skills, such as listening, questioning and receiving feedback
use appropriate techniques to solve or report problems identified when completing work tasks
work cooperatively and collaboratively with others to complete tasks.
basic mathematical operations and techniques
basic principles of teamwork in the workplace
procedures for identifying and using relevant workplace technology
systems and equipment used in the workplace and instructions, processes and precautions for their use
typical problems in the workplace and appropriate action and solutions
workplace procedures, policies and instructions
workplace structures and roles and responsibilities of individuals, and team and group members.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm appropriate knowledge and skills demonstrated over a period of time, in a range of contexts and to a consistent standard. Evidence must demonstrate the individual's ability and understanding to:
interpret and plan own work activities
apply relevant ethical practices and codes of practice in the course of work activities
carry out basic calculations required to complete work activities
communicate effectively in the course of work activities
complete work activities in collaboration with others according to instructions, procedures and applicable regulations
report and rectify problems according to workplace procedures
complete work activities with required attention to detail and without damage to goods, equipment or personnel
use a range of workplace technologies.
Context of and specific resources for assessment
Assessment can be carried out using a range of different work tasks. This unit of competency should be part of a holistic assessment involving other units which make up the job function. A variety of assessment methods is recommended and may include:
written or oral questions
observation of work activities, which can be in a workplace or simulated workplace
evaluation of products or output created through work
logbook of work activities undertaken over a period of time
third-party report, for example from a supervisor.
Where a simulated environment is used for assessment it must be reflective of a workplace environment. There must be a range of workplace technology available.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Work instructions may include:
in the workplace
basic recording of discussions
listening and understanding
participation in routine meetings
questioning to obtain information or clarify information and understanding
routine oral reporting
routine written reporting
speaking clearly and directly
writing to audience needs.
Effective numeracy skills are those that relate to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and fractions. They may relate to:
estimates of the quantities of materials and resources required to complete a work task
length and distance
money, such as calculations for costing, invoices and change
Diverse backgrounds may include different:
personal values or beliefs
Workplace technology may vary widely from industry to industry and may include:
business equipment, such as fax machines, telephones, photocopiers, cutting machines, cameras and voice recorders
computer technology, such as laptops, personal computers, digital cameras, zip drives, modems, scanners and printers
other technology, such as machinery, hand tools, knives, ovens, stoves, lifts and security systems.
Precautions to take when using workplace technologymay include:
checking that repairs have been carried out
keeping a logbook of detected faults
regular backups of data
routine checking of equipment
using appropriate clothing.
Appropriate action may include:
contacting service provider
contacting supervisor or manager
reporting and documenting problem.
Key personnel may include:
Workplace procedures may include:
common organisational practices
OHS policies, procedures and programs
organisational policies and guidelines
relevant legislative requirements
licence requirements and related regulations.
No sector assigned
This unit contains employability skills.