Using hand held e-business tools is likely to be carried out under routine supervision within enterprise guidelines.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare hand held e-business tools for use

1.1. E-business tools are selected according to requirements of the task and business practices.

1.2. Relevant start-up procedures are completed in accordance with technical and business requirements.

1.3. Tools are configured with relevant business data as required.

1.4. Connectivity is tested, as required, according to technical and business requirements.

2. Use hand held e-business tools

2.1. E-business tools are used according to technical and business requirements.

2.2. Equipment faults are addressed, as required, according to technical and business requirements.

2.3. Data is checked for accuracy and errors are addressed, as required, according to technical and business requirements.

3. Process business data

3.1. Business data is generated and compiled, as required, with reference to technical and business requirements.

3.2. Business data is processed according to technical and business requirements.

3.3. Procedures to maintain the integrity of data and data security are followed.

3.4. Performance of hand held e-business tools is reviewed and recommendations made for improvements to hardware, software and/or their use in accordance with e-business strategy and budget.

Required skills

follow protocols for equipment use and data storage

use relevant e-business technology

generate data in the format required by the e-business supply chain

print reports as required

use literacy skills to read, interpret and follow organisational policies and procedures, follow sequenced written instructions, record accurately and legible information collected and select and apply procedures for a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation, including questioning techniques, active listening, clarifying information and consulting with supervisors as required

use numeracy skills to estimate, calculate and record routine workplace measures

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

operating procedures of relevant business tools

relevant protocols for electronic data interchange

personal identification and password for online access between businesses for access to inventory data and purchasing, payment or supply processes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

use relevant technology such as computers, handheld scanners, and barcoding equipment

enter and process data according to technical and business requirements

generate data in the format required by the e-business supply chain.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

E-business tools may include:

computers

personal data assistants (PDAs)

radio frequency (RF) scanners

microchip scanners

mobile phone enabled email and SMS

data recording devices

barcoding equipment.

Unit sector

Business

This unit contains employability skills.