Application
This unit of competency describes the skills and knowledge required to provide support and information in resource management change processes.
It applies to those who support individuals or businesses to change their management of resources within the context of the program.
This unit applies to individuals who take responsibility for their own work and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify change processes | 1.1 Identify changes that will affect business operations and personal lives 1.2 Assess the extent of impact that resource management changes will have on businesses and personal lives |
2. Conceptualise impact of changes | 2.1 Start discussions with individuals and families regarding their life-style, values and views on resource management and program issues to identify potential for change 2.2 Identify difficulties or issues individuals and families may have implementing change in their business and personal lives 2.3 Identify appropriate information and support approaches |
3. Implement support techniques | 3.1 Obtain and provide information to support individuals and families facing or considering change 3.2 Give individuals and families encouragement and support as they consider and implement change 3.3 Provide support and information in a culturally sensitive and equitable manner 3.4 Provide people with avenues of assistance where this will help in their management of change |
4. Review support outcomes | 4.1 Assess results of support provided in terms of resources spent, change achieved and potential for further change 4.2 Change support approach in light of results |
Evidence of Performance
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
assess the resource management change and its potential impact on individuals and affected families and businesses
predict issues that are likely to arise from change, based on community feedback and statistical information
provide information and support to individuals facing resource management changes in a sensitive manner
review the methodology and effectiveness of support to improve support services for resource management change.
Evidence of Knowledge
The candidate must demonstrate knowledge of:
local natural resource management issues
relevant approaches to different cultures
change management principles and practices
networks of assistance.
Assessment Conditions
Assessors must satisfy current standards for RTOs.
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Community Coordination and Facilitation (CCF)