This unit applies to those who support change management processes in a group and community context.

ELEMENT

PERFORMANCE CRITERIA

1. Identify changes occurring at group and community levels

1.1. Changes occurring or due to occur at group and community level due to voluntary initiatives or legislative requirements are identified in terms of impact.

2. Identify potential impacts and reactions

2.1. Potential impact of changes and reactions at group and community level are identified.

2.2. Support in terms of change management initiatives that may be required to implement change in the group or community is identified.

2.3. Cultural and sector perspectives and viewpoints are identified to address different reactions to change.

3. Facilitate change management processes

3.1. Information related to the changes is distributed in terms that assist understanding and acceptance.

3.2. Group is facilitated to develop understanding of change, to manage reactions and to develop response(s).

3.3. Group is encouraged to develop and implement a plan to address change and its impacts.

Required skills

make formal and informal presentations

manage minority viewpoints and interests

chair meetings

lead discussion groups

prepare materials that target specific issues, especially in plain English for diverse groups.

use literacy skills to fulfil job roles as required by the organisation. The level of skill may range from reading and understanding documentation to completion of written reports

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record complex workplace measures

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

change management theories at individual and group level

meeting procedures

local networks and groups

community viewpoints and cultures.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

identify required or impending changes and potential impacts on a group or community

develop change management strategies to deal with potential change issues

distribute information about changes and provide advice and response to queries

facilitate a group through a process of change.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

Change management may be brought about and include:

consultation

provision of information

negotiation

provision of alternative operating methods

identification of people requiring individual support.

Unit sector

Community coordination and facilitation

This unit contains employability skills.