This unit applies to the process of supervising park visitor activities and requires the ability to work effectively within own area of responsibility. It requires knowledge of the local environment and potential hazards, limits to personal and legal authority, public relations, cultural diversity and managing conflict.

ELEMENT

PERFORMANCE CRITERIA

1. Open and close park/reserve

1.1. Park/reserve is opened and closed as scheduled in accordance with enterprise procedures.

1.2. Security systems are operated in accordance with manufacturer's guidelines and enterprise procedures.

1.3. Public is informed of opening and closing times in accordance with enterprise procedures.

1.4. Non-compliance with park/reserve access conditions is acted upon in accordance with enterprise procedures.

2. Advise public on park/reserve access and activities

2.1. Public is communicated with in a courteous, confident and effective manner appropriate to their background.

2.2. Public is informed of responsibilities and safety requirements when using park facilities in accordance with enterprise procedures, legislative and public health and safety requirements.

2.3. Public is informed of changes to access rights to park facilities when these have been affected by changes to environmental conditions in accordance with enterprise procedures and public health and safety requirements.

3. Monitor visitor activities

3.1. Non-compliance with park/reserve access conditions is acted upon in accordance with enterprise procedures.

3.2. Incidents are reported and responded to in accordance with enterprise requirements.

Required skills

open and close park/reserve

advise public on park/reserve access and activities

provide information on safety requirements

interpret legislation and public health requirements

monitor visitor activities

evaluate appropriate situations to enforce regulations

assert authority and act on non-compliance activities

use literacy skills to read, interpret and follow organisational policies and procedures, follow sequenced written instructions, record accurately and legible information collected and select and apply procedures for a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation, including questioning techniques, active listening, clarifying information and consulting with supervisors as required

use numeracy skills to estimate, calculate and record routine workplace measures

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

local environment, environmental hazards

understand limits to personal and legal authority

public relations, crowd behaviour, implications on cultural diversity

enterprise procedures, OHS and legislative requirements

enterprise security systems and communication equipment

interpersonal skills and relating to different cultural groups

instructions/guidelines and regulations and maps.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

open and close park/reserve

advise public on park/reserve access and activities

provide information on safety requirements

interpret legislation and public health requirements

monitor visitor activities

evaluate appropriate situations to enforce regulations

act on non-compliance activities

report incidents.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

Activities may include:

working policies

Standard Operating Procedures

visitor protocols of the park or reserve.

Unit sector

Lands, parks and wildlife

This unit contains employability skills.