Application
This unit of competency describes the skills and knowledge required to participate in workplace communications.
The skills and knowledge described in this unit underpin a broad range of activities applicable to a variety of job roles throughout industries at various levels.
The unit applies to individuals who work at various levels and should be contextualised to accommodate the responsibility of the individual.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Follow routine spoken messages | 1.1 Gather required information by listening and interpret information 1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received 1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood |
2. Perform workplace duties following routine written notices | 2.1 Read and interpret written notices and instructions 2.2 Follow routine written instructions and procedures in sequence 2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood 2.4 Follow enterprise work health and safety policies |
3. Obtain and provide information in response to workplace requirements | 3.1 Obtain and interpret specific, relevant information 3.2 Write any required information completely, accurately and legibly 3.3 Identify sources of required information and establish appropriate contact 3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely 3.5 Use defined procedures for the location and storage of information |
4. Complete relevant work-related documents | 4.1 Complete a range of forms relating to conditions of employment accurately and legibly 4.2 Record workplace data manually or electronically using standard workplace forms and documents 4.3 Use basic mathematical processes for routine calculations 4.4 Identify and rectify errors in recording information on forms and documents 4.5 Complete reporting requirements to supervisor as required by workplace procedures |
5. Participate in workplace meetings and discussion | 5.1 Attend team meetings on time 5.2 Express own opinions clearly and listen to those of others without interruption 5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols 5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment 5.5 Interpret and implement meeting outcomes |
Evidence of Performance
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
following simple spoken messages
performing routine workplace duties following simple written instructions
gathering and providing information in response to workplace requirements
completing relevant work-related documents
estimating, calculating and recording routine workplace measures
using basic mathematical processes of addition, subtraction, division, multiplication, percentages, decimal points and ratios
participating in workplace meetings and discussions
use of industry standard terminology
awareness of work health and safety in the context of own work
appropriate sustainability practices in the context of own work.
Evidence of Knowledge
The candidate must demonstrate knowledge of:
effective communication, including the role of body language
different modes of communication (e.g. written and non-verbal)
effective communication in a work team
communication procedures and systems, and technology relevant to the organisation and the individual's work responsibilities.
Assessment Conditions
Assessors must satisfy current standards for RTOs
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Work (WRK)