Application
This unit of competency describes the skills and knowledge required to supervise work routines and staff performance.
This unit applies to individuals who take responsibility for their own work and for the quality of the work of others within known parameters. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate work roles | 1.1 Define and document the roles and responsibilities of staff 1.2 Identify the skills of staff and match with available tasks and duties 1.3 Identify the requirements of jobs and communicate to personnel 1.4 Develop information on activities and provide to personnel 1.5 Implement work health and safety policy and procedural requirements for supervisors |
2. Coordinate activities | 2.1 Prioritise work activities to ensure completion of tasks within available timelines 2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines 2.3 Identify training and learning opportunities and incorporate into work activities 2.4 Clarify supervisory and reporting responsibilities and maintain 2.5 Implement enterprise environmental policy and procedures for supervisors |
3. Maintain effective working relations | 3.1 Recognise and address problems through discussion with work group 3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks 3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach 3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies |
4. Provide feedback | 4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes 4.2 Identify difficult situations and use negotiation techniques to achieve results 4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals 4.4 Maintain supervisory structures and lines of reporting |
Evidence of Performance
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
supervise and instruct staff to achieve work activities
delegate and allocate tasks
assess and evaluate staff capability
identify and provide training requirements
plan timesheets and timetables to meet deadlines
demonstrate safe workplace and environmentally responsible practices
solve staffing and resourcing problems
evaluate performance, provide feedback and prepare reports and performance appraisals
promote and maintain effective relationships between staff
monitor productivity and maintain staff records as required
use industry standard terminology.
Evidence of Knowledge
The candidate must demonstrate knowledge of:
enterprise personnel processes
enterprise organisational structure and responsibilities
techniques for building trust and relationships
principles of team work and negotiation
leadership for the work team
performance appraisal systems and procedures
principles of time management
conflict management techniques
enterprise training requirements and processes
relevant State and Territory legislation, regulations and Codes of Practice with regard to work health and safety, environmental protection and employment
work health and safety hazard identification, risk assessment and development of risk controls.
Assessment Conditions
Assessors must satisfy current standards for RTOs.
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Work (WRK)