This unit applies to workers with supervisory responsibilities and covers the work functions associated with supervising work routines and staff performance.

ELEMENT

PERFORMANCE CRITERIA

1. Communicate work roles

1.1. Roles and responsibilities of staff are clearly defined and documented.

1.2. Skills of staff are accurately identified and matched with available tasks and duties.

1.3. Requirements of jobs are clearly identified and communicated to personnel.

1.4. Information on activities is developed and provided to personnel.

1.5. Occupational Health and Safety (OHS) policy and procedural requirements for supervisors are effectively implemented.

2. Coordinate activities

2.1. Work activities are prioritised to ensure completion of tasks in accordance with available timelines.

2.2. Work plans are developed to establish targets and objectives of activities, and to define tasks and timelines.

2.3. Training and learning opportunities are identified and incorporated into work activities.

2.4. Supervisory and reporting responsibilities are clarified and maintained in line with organisational requirements.

2.5. Enterprise environmental policy and procedures for supervisors are effectively implemented.

3. Maintain effective working relations

3.1. Problems are recognised and addressed through discussion with work group.

3.2. Assistance is sought from work group members when difficulties arise in achieving allocated tasks

3.3. Discussion and information sharing is routinely used to communicate requirements of work activities through a participative approach.

3.4. Disagreements and conflicts are managed constructively using appropriate conflict management strategies.

4. Provide feedback

4.1. Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes.

4.2. Difficult situations are identified and negotiated to achieve results in line with organisational requirements.

4.3. Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.

4.4. Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.

Required skills

supervise and instruct staff to achieve work activities

delegate and allocate tasks

assess and evaluate staff capability

identify and provide training requirements

plan timesheets and timetables to meet deadlines

demonstrate safe workplace and environmentally responsible practices

solve problems (staffing, resources)

evaluate performance, provide feedback and prepare reports and performance appraisals

promote and maintain effective relationships between staff

monitor productivity and maintain staff records as required

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

enterprise personnel processes

enterprise organisational structure and responsibilities

techniques for building trust and relationships

principles of team work and negotiation

leadership for the work team

performance appraisal systems and procedures

principles of time management

conflict management techniques

enterprise training requirements and processes

relevant State/Territory legislation, regulations and Codes of Practice with regard to workplace OHS, environmental protection and employment

OHS hazard identification, risk assessment and development of risk controls.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

assess staff capability against position descriptions

designate and communicate staff roles and responsibilities, including line management

develop work plans to achieve organisational targets and business objectives

provide training and mentoring for staff

implement strategies to foster teamwork and trust

negotiate with staff as part of dealing with conflict

monitor team and individual work performance and provide feedback to staff.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

The people may include:

coaches

mentors

supervisors or managers

work colleagues with supervisory responsibilities.

Unit sector

Work

This unit contains employability skills.