This unit applies to compliance officers who assisting the implementation of legislation and involves the provision of both support and advice to stakeholders to ensure their compliance.

ELEMENT

PERFORMANCE CRITERIA

1. Identify non-compliance with legislation

1.1. Non-compliance is identified through complaint or other means, and recorded in accordance with legislative and enterprise requirements.

1.2. Senior staff are notified in accordance with legislative and enterprise requirements.

2. Investigate non-compliance

2.1. Land ownership or identity of stakeholder is established and responsibilities of all parties are established in line with State legislation.

2.2. Further information is obtained on possible non-compliance with legislation.

2.3. Stakeholder/owner is contacted and notified of breach and communicate requirements in compliance with enterprise guidelines and supervisors instructions.

2.4. Policies of right of entry are adhered to in communicating with stakeholders.

2.5. Accurate records are maintained in line with agency policies.

3. Act on non-compliance issues

3.1. Relevant notices are issued in accordance with relevant legislation and regulations, enterprise guidelines and supervisors instructions.

3.2. Evidence is collected and findings are reported in accordance with enterprise guidelines or following supervisor's instructions.

3.3. Advice is provided to the stakeholder consistent with enterprise guidelines and legislative requirements.

3.4. Support is provided to stakeholders in the implementation of programs in accordance with enterprise policy.

Required skills

follow right of entry policies

identify non-compliance with legislation

investigate and collect evidence of breaches

act on non-compliance issues

report findings of compliance and non-compliance

issue relevant notices

document activities

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

federal and state legislation and local government and local authority regulations

breaches occurring in the locality and appropriate control options

communication techniques

conflict avoidance and resolution

individual and property rights

negotiation techniques.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

identify non-compliance with legislation

contact stakeholder and notify of breach and communicate requirements

follow right of entry policies

investigate and collect evidence of breaches

report findings of compliance and non-compliance

issue relevant notices

document activities.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

Legislation may include:

Federal, State and Territory legislation

local government

statutory authority regulations relevant to the area, worksite or job role.

Unit sector

Work

This unit contains employability skills.