This unit applies to the ability to guide the organisation in the achievement of its aims design and implement communication, establish and maintain effective relationships, establish and manage professional and business networks and build effective teams in the organisation.

ELEMENT

PERFORMANCE CRITERIA

1. Guide the organisation in the achievement of its aims

1.1. The strategic direction of the organisation is examined and confirmed.

1.2. A leadership role is undertaken in the strategic planning, goal setting and action planning of the organisation.

1.3. A clear understanding of organisational purpose is promoted with stakeholders.

1.4. Clear roles and responsibilities for those in the organisation are defined and documented.

2. Design and implement communication

2.1. The organisations policies and directions are communicated through documents and presentations.

2.2. Reporting mechanisms are clearly defined and reports are produced in line with organisational policy and guidelines.

2.3. Protocols for communication are defined.

3. Establish and maintain effective relationships

3.1. Code of behaviour covering disagreements and negotiation is established in consultation with others in organisation.

3.2. Different strategies are employed to deal with a variety of personality types.

3.3. Conflict is managed to seek mutually beneficial solutions.

3.4. Consensus is achieved in decision-making within the organisation where appropriate.

3.5. Stakeholder relationships are maintained and promoted.

3.6. Effective meeting procedures are promoted and applied within the organisation.

4. Establish and manage professional and business networks

4.1. Decision-making in other relevant forums is influenced to align with organisations best interests.

4.2. Views for consideration and representation are gathered and acknowledged.

4.3. Win-win outcomes are achieved through lobbying and negotiations.

4.4. Contemporary knowledge of issues and political factors is maintained.

5. Build effective teams in the organisation

5.1. Ethical behaviour and appropriate inter-personal skills are demonstrated and maintained in all dealings.

5.2. Leadership style is adapted to suit a range of differing contexts.

5.3. Opinion leaders are canvassed and institutional support is gained for the organisation.

5.4. New members for the organisation are recruited.

5.5. Relevant information is provided to new and potential members.

Required skills

guide the organisation in the achievement of its aims

design and implement communication

establish and maintain effective relationships

establish and manage professional and business networks

team building

use literacy skills to fulfil job roles as required by the organisation. The level of skill may range from reading and understanding documentation to completion of written reports

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record complex workplace measures

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

leadership styles, roles and responsibilities

strategic planning

development and implementation of organisational policy and procedures

ethics and codes of behaviour

conflict management

meeting procedures and protocols

negotiation and consensus in decision-making.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

guide the organisation in the achievement of its aims

design and implement communication

establish and maintain effective relationships and professional and business networks

build effective teams in the organisation

demonstrate active and effective participation and leadership in community or industry organisations.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

People may include:

those in external funding bodies

members of the organisation

employees of the organisation

patrons

clients or purchasers/recipients of services.

Unit sector

Work

This unit contains employability skills.