AMPR106
Process sales transactions


Application

This unit describes the skills and knowledge required to carry out the procedures for processing a sales transaction.

This unit is applicable to meat retailing operations.

All training must be conducted according to Australian meat industry standards and regulations.

All work should be carried out to comply with workplace requirements.

This unit applies to individuals who work alongside a supervisor in most situations and exercise limited autonomy.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.


Elements and Performance Criteria

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process transaction

1.1 Accurately process transaction

1.2 Accurately process transaction through point of sale equipment

1.3 Provide correct and accurate receipts to customer

1.4 Thank customer according to workplace requirements

1.5 Observe correct hygiene while handling cash transactions

Evidence of Performance

Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must:

identify point of sale equipment

process a range of sales transactions to meet customer requirements in accordance with workplace requirements

calculate total cost of sale

manually calculate change

provide correct and accurate receipts to customers in line with workplace requirements

demonstrate courteous and respectful customer relations

refer enquiries to more senior staff if appropriate

apply relevant workplace health and safety requirements

use communication skills appropriate to customer and enterprise requirements

use mathematical skills relevant to the task


Evidence of Knowledge

The candidate must demonstrate a basic functional knowledge of:

procedures for using point of sale equipment

workplace requirements for dealing with customer enquiries

regulatory requirements related to weights and measures

relevant workplace health and safety requirements

legal requirements and details necessary for acceptance of cheques


Assessment Conditions

Competency must be demonstrated over time and under typical operating conditions for the enterprise.

Assessment must occur in the workplace under normal enterprise conditions or in a simulated environment.

The following three forms of assessment must be used:

demonstration in the workplace or simulated environment

quiz of underpinning knowledge

workplace referee or third-party report of performance over time

Assessors must satisfy current standards for RTOs.


Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.


Range Statement


Sectors