Application
This unit describes the performance outcomes required to conduct the final quality check on completed work or orders, report on the quality of processes and work outcomes, and recommend improvements to work processes. It involves generating improvements to work processes by seeking input from staff.
It applies to those working in service, repair, sales or office administration job roles in the automotive industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Conduct quality check of completed work | 1.1 Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job 1.2 Quality inspection documentation is completed according to workplace procedures 1.3 Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements |
2. Report on the quality of work outcomes and processes | 2.1 Outcomes of quality checks are assessed against workplace performance indicators 2.2 Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures 2.3 Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis |
3. Generate improvements to work outcomes and processes | 3.1 Staff are encouraged to contribute ideas and possible solutions to address identified quality issues 3.2 Options for solving quality issues are generated and benefits of each option evaluated 3.3 Recommended solutions to quality issues are discussed with and reported to supervisor |
Evidence of Performance
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:
conduct a quality check of three different workplace activities
for the above activities:
analyse the extent to which work outcomes or processes meet expected quality outcomes
document one recommendation for improvement to a process or procedure.
Evidence of Knowledge
Individuals must be able to demonstrate knowledge of:
key features of basic quality concepts, including:
taking responsibility for own work
getting it right the first time
reducing variability
achieving customer satisfaction
key features of workplace quality systems and procedures, including:
work instructions
safe work procedures
product specifications
equipment maintenance schedules
loss and damage control systems covering personal injury, plant, equipment and materials
work planning processes and performance indicators, including:
measures to avoid wastage
processes to ensure a ‘right first time’ approach
judging internal and/or external customer satisfaction
procedures for carrying out technical quality inspections, including:
identifying relevant quality specifications or performance indicators
assigning rankings to quality specifications or performance indicators
measuring performance against quality specifications or performance indicators
documenting quality inspections, including non-compliance reports
common procedures for improving work outcomes and processes, including:
empowering workers
eliminating valueless processes
improving training
establishing goals
implementing gradual changes.
Assessment Conditions
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having maintained quality processes when working in an automotive workplace, e.g. workplace quality and continuous improvement documents.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive service, repair, sales or office administration workplace or simulated workplace
opportunities to conduct workplace quality checks
workplace quality procedures and related documentation
commercially realistic number of co-workers and management
materials, tools and equipment appropriate for completing quality checks.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.
Skills | Description |
Reading skills to: | locate and interpret workplace procedures and documentation relating to quality checks, audits and reporting. |
Writing skills to: | legibly and accurately complete workplace forms and quality documents. |
Oral communication skills to: | gather, clarify and confirm information from staff and supervisors about quality issues using active listening and questioning techniques. |
Numeracy skills to: | use mathematical operations to calculate quantities and timeframes calculate percentages and ratios to compare actual data with workplace performance indicators. |
Planning and organising skills to: | sequence and coordinate workplace quality checks. |
Problem solving skills to: | analyse data and quality process problems. |
Technology skills to: | use office equipment to complete, transmit and store quality documentation operate workplace equipment to perform quality checks. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
There is no Range of Conditions for this unit.
Sectors
Quality
Competency Field
Common