This unit applies to individuals who undertake the inspection, servicing and testing of bicycle steering systems and components in a bicycle retail, service and repair environment.

Work requires individuals to demonstrate some judgement and problem-solving skills in managing own work activities and contributing to a productive team environment.

ELEMENT

PERFORMANCE CRITERIA

1. Gather information on bicycle steering system

1.1. Check customer requirements and confirm intended use of the unit being serviced

1.2. Inspect bicycle headset, handlebar and stem for faults and worn or damaged components

1.3. Research bicycle steering system service requirements and check specifications

1.4. Determine condition of system by visual, aural and tactile inspections and measurements

1.5. Compare conditions found with bicycle steering system specifications and customer use requirements

2. Prepare for service of bicycle steering system

2.1. Plan service sequence, including post-service testing and checking process

2.2. Determine availability of tooling and equipment

2.3. Prepare parts list and determine availability of replacement components

2.4. Select tooling and equipment to meet job requirements and check to ensure they are in good working order

3. Service and test bicycle steering system

3.1. Perform service of bicycle steering system according to plan

3.2. Use personal safety equipment and precautions to protect others in the workplace

3.3. Handle and maintain tooling and equipment in accordance with occupational health and safety (OHS) requirements

3.4. Check customer requirements and bicycle steering system specifications following service procedures

3.5. Operate bicycle steering system through its full range, noting test results, including non-conformity

3.6. Check serviced bicycle steering system, complete adjustments, and prepare unit for delivery

4. Complete work and clean up

4.1. Store portable tooling and equipment in approved designated areas

4.2. Clean up work area and dispose of waste in accordance with workplace procedures

4.3. Update workplace records, customer file and warranty information as required by enterprise

4.4. Prepare accounts and invoices as required by enterprise

Required skills

Required skills include:

technical skills to the level required to safely use tooling and equipment to service bicycle steering system, test the unit and make adjustments

communication skills to the level required to confirm work requirements and specifications, to communicate effectively regarding work requirements with supervisor, other workers and customers, to report work outcomes and problems and to relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

literacy skills to the level required to understand information related to work orders, including common industry terminology, plans and safety procedures, prepare reports and interpret technical information and specifications

numeracy skills to the level required to correctly complete tests and measurements to determine system condition and operation

problem-solving skills to the level required to identify technical and procedural problems to avoid planning, scheduling problems and time and material wastage

team skills to the level required to work effectively and cooperatively with others to optimise workflow and productivity

Required knowledge

Required knowledge includes:

bicycle anatomy and terminology

manufacturer and/or component supplier specifications

application of mechanical principles

classification of bicycle steering systems and identification of system components

purpose and requirements of a bicycle steering system and relationship to suspension, wheels, drivetrain, frame and braking system

material used in bicycle steering systems

servicing procedures and techniques

Australian standards applicable to bicycles

applicable commonwealth, state or territory legislation, regulations, standards and codes of practice, including OHS and environment, relevant to servicing bicycle steering systems

organisational policies and procedures, including quality requirements, reporting and recording procedures, and work organisation and planning processes, related to servicing bicycle steering systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently:

observe safety procedures and requirements

communicate effectively with others involved in or affected by the work

select methods and techniques appropriate to the circumstances

complete preparatory activity in a systematic manner

service bicycle headsets, handlebars and stems to manufacturer/component supplier specifications

test bicycle headsets, handlebars and stems.

Context of, and specific resources for assessment

The application of competency is to be assessed in the workplace or a simulated environment that reflects as far as possible the actual working environment.

Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints.

Assessment is to comply with relevant regulatory requirements, including specified Australian standards.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

The following resources should be made available:

a range of bicycle steering unit configurations

equipment, hand tools appropriate to servicing bicycle headsets, handlebars and stems

technical specifications and standards

workplace documentation.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of Required Skills and Knowledge.

Assessment methods must be by direct observation of tasks and include questioning on Required Skills and Knowledge to ensure its correct interpretation and application.

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.

Guidance information for assessment

Assessment processes and techniques must be culturally sensitive and appropriate to the language and literacy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Bicycles

Bicycles may include:

children and adult models of different heights

mountain, road, hybrid, BMX, track and trials models

Tooling and equipment

Tooling and equipment may include:

hand tooling

floor stands, workbench and steering jigs

Bicycle steering system servicing

Bicycle steering system servicing is to include:

headsets

handlebars

stems

Materials

Materials may include:

steering system parts

consumables

cleaning materials

Testing

Testing is to confirm:

safety and efficiency

stable handling, turning and steering

Information/documents

Information/documents may include:

verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, memos, material safety data sheets (MSDS), diagrams or sketches

safe work procedures related to bicycle steering systems

regulatory/legislative requirements pertaining to bicycle safety

engineer's design specifications and instructions

organisation work specifications and requirements

instructions issued by authorised enterprise or external persons

Australian standards

OHS requirements

OHS requirements are to be in accordance with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:

personal protective equipment and clothing

safety equipment

first aid equipment

hazard and risk control

elimination of hazardous materials and substances

manual handling, including shifting, lifting and carrying

emergency procedures

Legislative requirements

Legislative requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:

award and enterprise agreements

industrial relations

Australian standards

Australian Design Rules

confidentiality and privacy

OHS

the environment

equal opportunity

anti-discrimination

relevant industry codes of practice

duty of care

Environmental requirements

Environmental requirements may include:

waste management

noise

dust

clean-up management

Quality requirements

Quality requirements may include:

regulations, including Australian standards

internal organisational quality policies and procedures

enterprise operations and procedures

Organisational policies and procedures

Organisational policies and procedures may include:

quality policies and procedures, including Australian standards

OHS, sustainability, environment, equal opportunity and anti-discrimination

manufacturer specifications and industry codes of practice

safe work procedures

reporting and recording procedures

Unit sector

Bicycle

This unit contains employability skills.