Application
This unit of competence applies to the following and should be contextualised to the qualification to which it is being applied: retail, service and repair. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Read texts that contain specialist knowledge and may be organised in a variety of formats | 1.1. Purpose of text is understood and correctly described 1.2. Main points or ideas presented are described 1.3. New technical words are comprehended 1.4. Meaning of key words and phrases are explained 1.5. Effectiveness of text as an instruction is assessed |
Required Skills
Required skills |
collect, organise and understand information related to reading in the workplace communicate ideas and information to customers and supervisors related to reading in the workplace plan and organise activities related to reading in the workplace work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task use mathematical ideas and techniques to count and measure establish diagnostic processes which identify methods of reading in the workplace use the workplace technology related to reading in the workplace |
Required knowledge |
reading and interpreting skills enterprise texts/stationery enterprise policies and procedures for action required |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of: reading and interpreting texts in the workplace carrying out actions described in written texts assessing texts for suitability as instructions communicating effectively with others involved in or affected by the work. |
Context of and specific resources for assessment | The following should be made available: written texts equipment/material relevant to task enterprise specific documents (stock records, job cards, repair quotations, personnel records, time sheets, financial drafts and meeting notes) operational forms/memos/messages/faxes computer manuals equipment manuals internal/external business correspondence/memos service contracts dictionaries and other language aids. |
Method of assessment | Practical assessments: read and correctly interpret business texts and documents and take action carry out tasks from written texts read equipment manuals to assist in operation and maintenance schedules assess texts for suitability as instructions. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Unit scope | This unit relates to: reading and understanding texts reading and interpreting specific business details and documents (e.g. service manuals and service contracts) for passing on to others reading and interpreting internal/external correspondence and taking action carrying out tasks as described in texts assessing texts for suitability as instructions Specific requirements may include: non-routine operational information only interpret written text to enable action to be taken |
Information | Information may include: enterprise operating procedures product manufacturer/component supplier specifications customer requirements industry/workplace codes of practice |
Occupational health and safety (OHS) | OHS requirements may include: state/territory OHS legislation award provisions |
Sectors
Unit sector | Common |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not Applicable