This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:

retail, service and repair - mechanical/technical.

ELEMENT

PERFORMANCE CRITERIA

1. Assist staff with service/repair work

1.1. Technical guidance, appropriate to skill level and need, is provided to staff when determining the repair/service method

1.2. Staff with advanced technical competence are used as a point of reference

1.3. Technical assistance is provided to staff, to identify difficult faults

1.4. Assistance is provided to staff during work completion, to ensure technical requirements are met

1.5. Potential faults are recognised and precautionary steps are taken to prevent them

1.6. Problems arising from the repair procedure are addressed

2. Provide technical information to staff

2.1. Technical information is made available to staff

2.2. Current technical information is communicated to staff on a regular basis

2.3. Staff are shown how to access, interpret and apply technical information

2.4. A range of information sources is accessed through an established network

3. Facilitate continuous education of self and others

3.1. Sharing of information/knowledge is encouraged to continue expansion of personal and team knowledge

3.2. Training and education opportunities are identified, to meet technical and business needs, and to enhance technical skills of self and staff

3.3. Approval to attend courses is sought from management to ensure current and future technical requirements are met

Required skills

collect, organise and understand information related to providing technical guidance

communicate ideas and information to customers and supervisors related to providing technical guidance

plan and organise activities related to providing technical guidance

work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish diagnostic processes that identify methods related to providing technical guidance

use the workplace technology related to providing technical guidance

Required knowledge

Knowledge of:

coaching principles

sources of technical information

technical training and education options for staff

technical and technological developments to the sector of the industry in which one is employed

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

accessing and interpreting technical information, assisting staff with service/repair work, providing technical information to staff, and facilitating continuous education.

Context of and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job.

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

The prescribed outcome must be able to be achieved without direct supervision.

The following should be made available:

testing equipment and technical information.

Method of assessment

Practical assessments:

effectively communicate with staff

identify sources of technical information for a range of technical problems

identify training and education opportunities for self and staff.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

interpreting technical information and mentoring

Technical requirements for work completion

Technical requirements for work completion may include:

manufacturer/component supplier specification

organisational quality standards

Australian Design Rules

industry standards

recommended repair procedures

precaution notes

Areas of advanced technical competence (mechanical)

Areas of advanced technical competence (mechanical) may include:

engine management systems

automatic transmission control

air conditioning, including climate control

advanced braking systems, including heavy vehicle testing

LPG service and repair

steering alignment (front, rear and 4WS)

advanced steering systems

preparation of race cars (mechanical)

Areas of advanced technical competence (body)

Areas of advanced technical competence (body) may include:

body electronics

advanced welding

advanced colour matching

restoration

panel body alignment

air-conditioning systems (gas and degas)

airbags

preparation of race cars (body)

Information/documents

Information/documents may include:

in-house literature (electronic or paper-based)

experience of others in the organisation

other industry contacts (network)

spare part representatives

insurance assessors

industry bodies/associations

Australian Design Rules

manufacturer/component supplier information

technical information may include:

workshop manuals

trade publications

manufacturer/component supplier service bulletins and repair procedures

manufacturer/component supplier specialised training programs

OHS requirements

OHS requirements may include:

state/territory OHS legislation

award provisions

Unit sector

Common

This unit contains employability skills.