ELEMENT

PERFORMANCE CRITERIA

1. Conduct final quality check on completed work/orders

1.1. Completed work/orders are checked for compliance with supplier, enterprise or customer specifications

1.2. Level of inspection conducted is appropriate to the size and importance of the job

1.3. Documentation is authorised in accordance with enterprise requirements

1.4. Feedback is provided to staff on the quality of their work with equal emphasis on strengths and weaknesses and opportunities for development

2. Report on the quality of processes and work outcomes

2.1. Documents are kept according to enterprise quality systems on outcomes of quality checks

2.2. Quality problems are identified according to enterprise performance indicators

2.3. Information relating to the quality of processes and work outcomes is provided to appropriate persons on a regular basis

3. Implement improvements to work processes

3.1. Staff input is encouraged to generate possible solutions to quality problems

3.2. Options for solving quality problems are generated and the costs and benefits of each option are evaluated

3.3. Recommended solutions to quality problems are discussed with management

3.4. Improvements to work processes are implemented according to enterprise policies and procedures

Required skills

research and interpretive skills to locate, interpret and apply quality audit policies and procedures

investigative and analytical skills required for identification and analysis of quality breaches, incidents or risks, and identification of quality related training needs

English literacy and communication skills in relation to dealing with customers and team members on worksite quality audit issues

questioning and active listening skills, for example when obtaining information of worksite operational and quality issues

written communication skills sufficient to prepare reports, document investigations and maintain worksite quality documents

plan and organise activities for leadership skills required in organising, implementing and promoting worksite quality systems and measures

work with others and in a team by seeking advice and assistance from team members

use mathematical ideas and techniques to document quantities and enterprise sampling procedures

establish diagnostic processes which analyse problems and recommend solutions

use the workplace technology related to document and analyse quality problems

Required knowledge

Knowledge of:

quality systems and application techniques in a work environment

typical loss and damage control systems

work planning and organisation processes

occupational health and safety (OHS) regulations/requirements, equipment, material and personal safety requirements at the worksite

enterprise quality systems and procedures

worksite information management systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

communicating effectively with others involved in or affected by the work

identifying quality system procedures and needs

identifying performance indicators

conducting final quality checks on completed work orders

reporting on the quality of processes and work outcomes

monitoring and adjusting performance indicators to meet changing circumstances

processing and implementing recommendations for change.

Context of and specific resources for assessment

This unit may be assessed in conjunction with units which form part of the normal job role

Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

The following should be made available:

a workplace or simulated workplace

situations requiring worksite quality systems maintenance

worksite quality policies and procedures

worksite quality documents system

personnel

materials, tooling and equipment

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover the varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality procedures

Quality procedures may:

be contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures and adopted or specifically prepared standards

Performance indicators

Performance indicators are to:

account for issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach

Quality problems

Quality problems may include:

misdiagnosed faults, jobs requiring rework, jobs which do not meet customer requirements and repairs which do not fix the problem within the allocated timeframe

Legislative requirements

Legislative requirements include:

state/territory legislation related to OHS and Australian Design Rules

Communication

Communications may be:

verbal, written or by telephone or other means

Storage of documents

Documents of information are completed and may be stored:

manually, electronically or by other means

Information/documents

Information/documents may include:

vehicle manufacturer practices, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM, computer software manuals, bookkeeping procedures, taxation laws and regulations

Unit sector

Common

This unit contains employability skills.