This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied: retail, service and repair. |
Investigate and assess automotive insurance claims | ||
ELEMENT | PERFORMANCE CRITERIA |
1. Establish viability of recovery | 1.1. Sources of recovery are identified 1.2. An accurate estimate of achievable levels is made 1.3. Likelihood of recovery success is evaluated |
2. Evaluate recovery methods | 2.1. A cost benefit analysis is undertaken for each available recovery method 2.2. Methods are assessed for compliance with legislative and enterprise policy requirements 2.3. Recovery action determined is appropriate to circumstances of loss |
3. Implement recovery | 3.1. Recovery occurs within appropriate timeframes 3.2. Recovery level is the maximum achievable in the circumstances |
4. Document and report on outcome | 4.1. All registers and files are promptly updated 4.2. Reports provide a comprehensive documentation of the recovery circumstances and outcomes |
Required skills |
collect, organise and understand information related to recovering claim losses communicate ideas and information to customers and supervisors related to recovering claim losses plan and organise activities related to recovering claim losses work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task use mathematical ideas and techniques to count and measure establish diagnostic processes that identify methods related to recovering claim losses use workplace technology related to recovering claim losses |
Required knowledge |
Knowledge of: industry documents and how to maintain them various vehicle loss recovery methods and costs oral communication and the English language written communication skills researching and comparison skills vehicle repair procedures, costs, benefits and limitations |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of: the recovery of claim losses communicating effectively with others involved in or affected by the work. |
Context of and specific resources for assessment | Assessment may occur on the job or in a workplace simulated facility with process, equipment, materials, work instructions and deadlines. The following should be made available: computer hardware/software, calculators, general office equipment a range of damaged vehicles requiring repair industry-accepted repair timelines replacement parts pricing guides vehicle safety requirements approved repair/replacement methods workshop manuals. |
Method of assessment | Assessment methods must confirm consistency of performance over time in a range of workplace contexts Assessment should be by direct observation of tasks and questioning on underpinning knowledge Assessment should be conducted over time and may be in conjunction with assessment of other units of competence. |
Guidance information for assessment | |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Methods | Methods may include: implementing loss recovery documenting and reporting recovery outcomes establishing viability of loss recovery evaluation of loss recovery methods |
Specific requirements | Specific requirements include: producing manual and/or computer documents salvage and disposal of damaged vehicles knowledge of loss recovery methods |
Variables | Other variables may include: direct recovery third party agent's recovery solicitor's recovery |
Information/documents | Information/documents may include: manufacturer/component supplier specifications enterprise operating procedures customer requirements industry/workplace codes of practice |
Occupational health and safety (OHS) requirements | OHS requirements may include: state/territory OHS legislation award provisions |
Unit sector | Common |
This unit contains employability skills. |
Not Applicable