- AURC561614A - Contribute to business improvement
AURC561614A
Contribute to business improvement
Application
This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied: retail, service and repair. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Contribute to the setting of budgets and targets | 1.1. Information for budgets and targets is collected within agreed timeframes 1.2. Budget and targets are set to achieve required levels of financial and business performance 1.3. Hourly rate is calculated based on business costs and margins, according to enterprise requirements 1.4. Expenditure requirements are agreed with appropriate persons, and provision is made in targets 1.5. Provision for unplanned costs is included in annual budget |
2. Manage income and expenses | 2.1. Expenditure and income for jobs is monitored on a regular basis 2.2. Financial information on jobs is collected on a regular basis and compared to budget 2.3. Corrective action for budget discrepancies is implemented 2.4. Invoices are prepared within timeframes according to industry and/or enterprise standards 2.5. Performance against budgets is monitored on a regular basis, and options for corrective action are discussed with management 2.6. Assistance is provided in the resolution of disputed accounts according to industry and/or enterprise standards and procedures for dispute resolution |
3. Contribute to planning of business promotions | 3.1. Promotional strategies are regularly reviewed with management 3.2. Adjustments to promotional strategies are discussed and agreed with management 3.3. New stock and/or display equipment required to support promotions is identified and arranged in a timely fashion 3.4. Displays are arranged to enhance enterprise image |
Required Skills
Required skills |
collect, organise and understand information related to contributing to business improvement communicate ideas and information to customers and supervisors related to contributing to business improvement plan and organise activities related to contributing to business improvement work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task use mathematical ideas and techniques to count and measure establish diagnostic processes which identify methods related to contributing to business improvement use the workplace technology related to contributing to business improvement |
Required knowledge |
Knowledge of: accounting principles how to set a budget hourly rate components, based on general industry models/formulas responses to a range of budget and target situations in the workplace marketing concepts and principles |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of: contributing to the budget process, managing expenses in order to maintain levels of profitability within the specific area of responsibility, and contributing to the planning of business promotions. |
Context of and specific resources for assessment | Underpinning knowledge and skills may be assessed on or off the job. Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable. Prescribed outcome must be able to be achieved without direct supervision. The following should be made available: enterprise stationery, telephone, forms/business documents. |
Method of assessment | Practical assessments: calculate and review hourly rate, based on supplied business costs and margins discuss current budget status, based on provided data achieve department budgets discuss strategy for treatment of debtors and bad debts prepare analysis of current enterprise/department promotional strategies and recommendations for adjustments. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Methods | Methods include: written and verbal communication planning |
Budgets and targets | Budgets and targets may be for: finances sales stock throughput work won |
Financial information | Financial information may include: hourly rate components expenditure on jobs, at hourly rate income from jobs, at hourly rate supplier invoices stock documents |
Unplanned costs | Unplanned costs may include: accident burglary/loss damage |
Business or department income | Business or department income may be sourced from: retail labour sales component sales accessories and other items margins on sublet jobs government employment incentives |
Business costs and margins | Business costs and margins may include: general expenses fixed expenses on costs rework component profit margins |
Corrective action | Corrective action in response to budget discrepancies may include: reassessing budget reducing costs changing procedures |
Business promotions | Business promotions may relate to: regular advertising special campaigns |
Displays | Displays may include: stock and other merchandise enterprise signage promotional and advertising material |
Information/documents | Information/documents may include: enterprise operating procedures product manufacturer/component supplier specifications customer requirements industry/workplace codes of practice |
OHS requirements | OHS requirements may include: state/territory OHS legislation award provisions |
Sectors
Unit sector | Common |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not Applicable