This unit of competency applies to the following and should be contextualised to the qualification it is being applied:

retail, service and repair.

ELEMENT

PERFORMANCE CRITERIA

1. Maximise and maintain presentation of vehicle/ products for sale

1.1. Vehicle/product is clean and prepared to maximise market appeal in accordance with enterprise policies and procedures

1.2. Vehicle/product is placed in correct position to maximise presentation

1.3. Vehicle/product condition is monitored and action taken where necessary to maintain maximum market appeal

2. Maximise presentation of sales area

2.1. Presentation area is defined from floor plan in accordance with enterprise policies and procedures

2.2. Minimum vehicle/product numbers/types are determined and presented

2.3. Display areas are clean, tidy and safe

2.4. Correct handling, storage and display techniques are adopted according to vehicle/product types, enterprise and industry practices

3. Review acceptance of presentation of stock and sales area

3.1. Feedback from customers is sought

3.2. Customer feedback is collated and analysed

3.3. Action is taken

Required skills

collect, analyse and understand information related to feedback from customers

communicate ideas and information to draft presentation to management for support

plan and organise activities to design presentation area

work with others and in a team by involving other members of sales team in design and maintenance

use mathematical ideas and techniques to develop roster to maintain area

establish diagnostic processes for which design is both practical and safe

use workplace technology related to process feedback

Required knowledge

enterprise policies and procedures

enterprise sales presentation area and floor plan arrangements

vehicle/product preparation and presentation techniques

vehicle/product models/types

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

presenting vehicle/products in a manner to maximise market appeal

maintaining suitable sales presentation area

communicating effectively with others involved in or affected by the work.

Context of, and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job

The following are required:

vehicle/products for sale

suitable presentation area

sales material (e.g. brochures, pamphlets, banners, flags, stands, ramps, turntables)

a qualified workplace assessor.

Method of assessment

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

Prescribed outcome must be able to be achieved without direct supervision.

Practical assessments:

present vehicle/products to maximise market appeal

maintain maximum merchandising effect of sales presentation area.

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

application of vehicle/product preparation/presentation techniques

application of procedures for maximising vehicle/product presentation area

OHS requirements

OHS requirements may include:

state/territory/industry OHS requirements

Work is carried out in accordance with award provisions

Resources may include

Resources may include

vehicles/products for sale

suitable presentation area

sales material (e.g. brochures, pamphlets, banners, flags, stands, ramps, turntables)

Information/documents

Sources of information/documents may include:

manufacturer/component supplier specifications

enterprise operating procedures

product manufacturer/component supplier specifications

customer requirements

industry/workplace codes of practice

Unit sector

Sales

This unit contains employability skills.