This unit of competence applies to the following and should be contextualised to the qualification it is being applied:

retail, service and repair administration/sales finance - cash and non-cash transactions.

ELEMENT

PERFORMANCE CRITERIA

1. Handle cash transactions

1.1. Cash is received and counted

1.2. Correct balance is determined, taking price, invoices, discounts, etc. into account, and correct change is given

1.3. Irregularities are noted and referred to appropriate persons for resolution

1.4. Cash is stored according to enterprise policies and procedures

1.5. Receipts are issued and transaction documented according to enterprise policies and procedures

2. Handle credit/funds transfer card transactions

2.1. Correct documentation and equipment for particular credit/funds transfer card is identified and accessed

2.2. Credit/funds transfer card recording device is identified and accessed

2.3. Recording device is operated according to provider procedures and taking into account enterprise credit limits

2.4. Irregularities are noted and referred to appropriate persons for resolution

2.5. Receipts are issued and transaction documented according to enterprise policies and procedures

3. Handle cheque transactions

3.1. Cheques are received and examined for correctness (amount, dates and signature)

3.2. Irregularities are noted and referred to appropriate persons for resolution

3.3. Cheques are stored according to enterprise policies and procedures

3.4. Receipts are issued and transaction documented according to enterprise policies and procedures

4. Carry out invoicing procedures

4.1. Calculations are performed to produce accurate customer invoices

4.2. Documentation is completed to ensure accuracy of content

4.3. Invoices are distributed to appropriate persons/section for certification prior to being dispatched

4.4. Verified invoices are dispatched within designated time limits

4.5. Invoices are copied and filed for auditing purposes according to enterprise policies and procedures

Required skills

collect, organise and understand information related to collation of cheques for processing

communicate ideas and information on irregularities in cash balancing to appropriate persons

plan and organise activities for the development of invoices

work with others and in a team with office persons to develop invoices

use mathematical ideas and techniques to count cash

establish diagnostic processes which re-count cash and credit transactions to balance books

use workplace technology related to record sales

Required knowledge

money handling security methods

personal safety requirements

applicable legislation

GST information

equipment safety requirements

enterprise transaction policies

cash/credit/funds transfer systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

conducting cash and non-cash transactions

preparation of invoices

interpreting and communicating operational information

safe work practices

operation of office/sales equipment

communicating effectively with others involved in or affected by the work.

Context of, and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job

The following are required:

cash and non-cash transaction equipment

computer software/hardware, calculator, office equipment, enterprise stationery, safes, cash register, EFTPOS systems, credit card systems, stock scanning/ pricing equipment, postage equipment

a qualified workplace assessor.

Method of assessment

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable

Prescribed outcome must be able to be achieved without direct supervision

Practical assessments:

recognise denominations of Australian currency notes and coinage

access and apply cash/credit systems

receive cash, perform calculations and give correct change

use equipment

handle cash correctly

use security systems (where applicable)

prepare and dispatch invoices

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

conducting sales transactions using cash and non-cash procedures

telephone, fax, written communication, verbal

preparation of debtor invoices

Specific requirements may include:

literacy/numeracy

Occupational health and safety (OHS) requirements

OHS requirements may include:

state/territory/industry OHS requirements

Work is carried out in accordance with award provisions

Resources

Resources may include:

cash and non-cash transaction equipment

invoice dispatching system

computer software/hardware, calculators, office equipment, enterprise stationery, safes, cash register, EFTPOS systems, credit card systems, stock scanning/ pricing equipment, postage equipment

Information/documents

Sources of information/documents may include:

enterprise operating procedures

job cards

product manufacturer/component supplier specifications

company stationery

customer requirements

industry/workplace codes of practice

Unit sector

Sales

This unit contains employability skills.