This unit of competence applies to the following and should be contextualised to the qualification it is being applied:

retail, service and repair - administration/sales product sales.

ELEMENT

PERFORMANCE CRITERIA

1. Identify legislation and documentation to sell product(s)

1.1. Legislation to sell product(s) is correctly identified and accessed where necessary

1.2. Product documentation and manuals are identified and available for customers

2. Apply legislation to sell product(s)

2.1. Product(s) are sold in accordance with identified legal requirements, including duty of care

2.2. Customer transaction is handled in accordance with consumer legislation

3. Record necessary information on product sales documentation

3.1. Correct product sales documentation is identified and accessed in accordance with enterprise policies and procedures

3.2. Required information is clearly and accurately provided to complete legal requirements for correct documentation

3.3. Customer is requested to sign acknowledgement of information provided, such as operation instructions for product, safety requirements and supply of manual for product

Required skills

collect, organise and understand information related to legislative requirements

communicate ideas and information to explain safety and operation issues for products

plan and organise activities to demonstrate safe operation of products

work with others and in a team by consulting with experienced staff

use mathematical ideas and techniques to have cost and time limitations included in demonstrations

establish diagnostic processes recommending safe operating procedures

use workplace technology related to the demonstration of safe operation of products

Required knowledge

product sales legislation

enterprise sales documentation procedures and policies

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

identifying and correctly interpreting legal requirements for product sales

application of legal requirements to product sales

correctly completing required documentation to record sale

communicating effectively with others involved in or affected by the work.

Context of, and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job

The following are required:

documentation to fulfil legal requirements and enterprise policies

product manuals

a qualified workplace assessor.

Method of assessment

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable

Prescribed outcome must be able to be achieved without direct supervision

Practical assessments:

access, interpret and apply legal requirements to sale of products

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

customer contact skills

identifying and adhering to legal requirements

operation of products and safety requirements explained to and verified by the customer

customer acknowledgement of user manuals provided

Occupational health and safety (OHS) requirements

OHS requirements may include:

state/territory/industry OHS requirements

duty of care

Work is carried out in accordance with award provisions

Resources

Resources may include:

documentation to fulfil legal requirements and enterprise policies

manuals, stationery

copies of legislation

product for sale

Information/documents

Sources of information/documents may include:

manufacturer/component supplier specifications

enterprise operating procedures

product manufacturer/component supplier specifications

customer requirements

industry/workplace codes of practice

Unit sector

Sales

This unit contains employability skills.