This unit of competence refers to inspecting and servicing steering systems in an automotive retail, service and/or repair environment and should be contextualised to the level of the qualification to which it is being applied.

The unit includes identification and confirmation of work requirement, preparation for work, inspection and servicing of wheeled and tracked type steering systems and associated components and completion of work finalisation processes, including clean-up and documentation.

For bicycle steering service refer to unit AURB215671A Service and repair bicycle steering systems.

For marine steering service and repair refer to unit AURR346266A Diagnose and repair rope, cable and chain systems.

Work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive team environment within the scope of this unit. This includes an understanding of the level of work to be performed.

Work is carried out in accordance with award provisions.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare to undertake inspection and servicing of steering systems and related components

1.1. Nature and scope of work requirements are identified and confirmed

1.2. OH&S requirements, including individual State/Territory regulatory requirements and personal protection needs are observed throughout the work

1.3. Procedures and information such as workshop manuals and specifications, and tooling required, are sourced

1.4. Methods appropriate to the circumstances are selected and prepared in accordance with standard operating procedures

1.5. Resources required for inspecting and servicing steering systems are sourced and support equipment is identified and prepared

1.6. Warnings in relation to working with wheeled and tracked vehicles are observed

2. Conduct inspection and analyse results

2.1. Inspection are implemented in accordance with workplace procedures and manufacturer/component supplier specifications

2.2. Results are compared with manufacturer/component supplier specifications to indicate compliance or non-compliance

2.3. Results are documented with evidence and supporting information and recommendation(s) made

2.4. Report is forwarded to persons for action in accordance with workplace procedures

3. Carry out servicing

3.1. Servicing are implemented in accordance with workplace procedures and manufacturer/component supplier specifications

3.2. Adjustments, including wheel bearing adjustments are made during the service are in accordance with manufacturer/component supplier specifications

4. Prepare vehicle for customer and/or storage

4.1. Service schedule documentation is completed

4.2. Final inspection is made to ensure protective guards, safety features and cowlings are in place

4.3. Final inspection is made to ensure work is to workplace expectations

4.4. Vehicle/equipment is cleaned for use or storage to workplace expectations

4.5. Job card is processed in accordance with workplace procedures

Required skills

apply research and interpretive skills sufficient to locate, interpret and apply manufacturer/component supplier procedures, workplace policies and procedures

apply analytical skills required for identification and analysis of technical information

apply plain English literacy and communication skills in relation to dealing with customers and team members

apply questioning and active listening skills for example when obtaining information from customers

apply oral communication skills sufficient to convey information and concepts to customers

apply planning and organising skills to own work activities, including making good use of time and resources, sorting out priorities and monitoring one's own performance

interact effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal

establish safe and effective work processes which anticipate and/or resolve problems and downtime, to systematically develop solutions to avoid or minimise reworking and avoid wastage

use mathematical ideas and techniques to correctly calculate time, assess tolerances, apply accurate measurements, calculate material requirements and establish quality checks

use workplace technology related to the inspection and servicing of steering systems and associated components, including the use of electronic measuring equipment, computerised technology and communication devices and the reporting/documenting of results

Required knowledge

A working knowledge of:

OH&S and environmental regulations/requirements, equipment, material and personal safety requirements

dangers of working with wheeled and/or tracked vehicles

operating principles of mechanical and hydraulic steering systems and their relationship to each other

types and layout of service/repair manuals (hard copy and electronic)

inspection procedures

service procedures

enterprise quality procedures

work organisation and planning processes

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

observing safety procedures and requirements

communicating effectively with others involved in or affected by the work

selecting methods and techniques appropriate to the circumstances

completing preparatory activity in a systematic manner

conducting service of a range of steering systems in accordance with the workplace and manufacturer/component supplier requirements

accurately interpreting inspection results

servicing of steering systems completed within workplace timeframes

vehicle is presented to customer in compliance with workplace requirements

Context of, and specific resources for assessment

Application of competence is to be assessed in the workplace or simulated worksite

Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints

Assessment is to comply with regulatory requirements, including Australian Standards

The following resources should be made available:

workplace location or simulated workplace

material relevant to the inspection and servicing of steering systems and associated components

equipment, hand and power tooling appropriate to the inspection and servicing of steering systems and associated components

activities covering mandatory task requirements

specifications and work instructions

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the automotive industry's RS&R Training Package

Assessment methods must confirm consistency and accuracy of performance together with application of underpinning knowledge

Assessment must be by direct observation of tasks, with questioning on underpinning knowledge and it must also reinforce the integration of key competencies

Assessment may be applied under project related conditions and require evidence of process

Assessment must confirm a reasonable inference that competence is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Steering systems

Steering systems may be in wheeled and tracked vehicles, light and heavy vehicles, motorcycles and outdoor power equipment

System components

System components for inspection may include wheel bearings, ball joints, rose joints, struts, idler arms, steering boxes and columns, electronic controlled systems, two and four wheel steer and full hydraulic steering, including articulated vehicles and tracked type systems

Methods

Methods are to include visual, aural and functional assessments, including damage, corrosion, wear and electrical

OH&S

OH&S requirements are to be in accordance with legislation/regulations/codes of practice and enterprise safety policies and procedures. This may include protective clothing and equipment, use of tooling and equipment, workplace environment and safety, handling of material, use of fire fighting equipment, enterprise first aid, hazard control and hazardous materials and substances

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation/regulations/codes of practice and workplace policies and practices

Safe operating procedures

Safe operating procedures are to include, but are not limited to the conduct of operational risk assessment and treatments associated with vehicular movement, hazardous substances, electrical safety, machinery movement and operation, manual lifting and shifting, working in proximity to others and site visitors

Emergency procedures

Emergency procedures related to this unit are to include, but are not limited to emergency shutdown and stopping of equipment, operating safely in the event of fires, enterprise first aid requirements and site evacuation

Environmental requirements

Environmental requirements are to include but are not limited to waste management, noise, dust and clean-up management

Quality requirements

Quality requirements are to include, but are not limited to regulations, including Australian Standards, internal company quality policy and standards and enterprise operations and procedures

Statutory/regulatory authorities

Statutory/regulatory authorities may include Federal, State/Territory and local authorities administering acts, regulations and codes of practice

Tooling and equipment

Tooling and equipment may include hand tooling, meters, gauges, hydraulic testing equipment and devices

Materials

Materials may include lubricants and cleaning materials

Communications

Communications are to include but are not limited to verbal and visual instructions and fault reporting and may include site specific instructions, written instructions, plans or instructions related to job/task, telephones and pagers

Information/documents

Sources of information/documents may include:

verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, memos, material safety data sheets, diagrams or sketches

safe work procedures related to the inspection and servicing of wheeled and tracked type steering systems and associated components

regulatory/legislative requirements pertaining to the automotive industry, including Australian Design Rules

engineer's design specifications and instructions

organisation work specifications and requirements

instructions issued by authorised enterprise or external persons

Australian Standards

Unit sector

Technical

This unit contains employability skills.