Application
This unit describes the performance outcomes required to provide a vehicle total loss assessment. It involves determining vehicle damage and repair action and cost, calculating prior accident and salvage values, and completing post-assessment documentation.
The unit applies to those undertaking a total loss assessment of a damaged vehicle in the loss assessment environment. Loss assessment may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.
Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section |
1. Prepare for vehicle assessment | 1.1 Assessment information is gathered 1.2 Assessment information is reviewed and interpreted 1.3 Materials, resources and safety equipment are located and checked for safe use |
2. Inspect vehicle | 2.1 Vehicle assessment process is determined and followed 2.2 Vehicle to be inspected is located 2.3 Workplace policies and procedures, safety requirements and workplace environmental practices and policies are read and complied with 2.4 Vehicle is inspected to ensure compliance with insurance claim requirements in line with compliance requirements 2.5 Preferred dismantling and inspection methods are determined that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements 2.6 Dismantling and inspection methods are communicated to repair estimator 2.7 Damage and faults to vehicle system and components are determined 2.8 Required outsourcing to specialist services is determined |
3. Determine vehicle repair action | 3.1 Preferred repair method for vehicle system and components is selected that conforms to vehicle workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements 3.2 Preferred repair methods for paint, trim and accessories are selected that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements 3.3 Job procedures are determined that use exchanged or recycled parts as appropriate 3.4 Repair methods are communicated and agreed with repairer and/or specialist services 3.5 Estimated cost of repairs is calculated 3.6 Settlement action is decided |
4. Calculate total loss value | 4.1 Valuation supporting documentation is compiled 4.2 Salvage value is determined 4.3 Total loss calculation is performed 4.4 Research and validation of vehicle prior accident values and salvage value are conducted |
5. Complete post-assessment documentation | 5.1 Written-Off Vehicles Register (WOVR) information is completed according to relevant state or territory regulations, and workplace policies and procedures 5.2 Vehicle assessment report is completed, including recommended settlement 5.3 WOVR entry information and vehicle assessment report are submitted according to workplace policies and procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.
Skills | Description |
Reading skills to: | interpret assessment information interpret technical information and specifications interpret information relating to insurance claims and inspection requirements understand safety procedures. |
Writing skills to: | accurately record WOVR information use common industry terminology when completing vehicle assessment reports. |
Oral communication skills to: | engage with repairers and specialist providers obtain vehicle assessment information from others report work outcomes and problems use common industry terminology. |
Numeracy skills to: | calculate cost estimates calculate total loss interpret technical measurements. |
Digital literacy skills to: | use communication devices and computerised equipment to: determine current values and costs prepare WOVR information and vehicle assessment report search and gather supporting material, including digital images. |
Planning and organising skills to: | identify and avoid planning and scheduling problems. |
Problem-solving skills to: | identify technical and procedural problems prevent time and material wastage. |
Technology skills to: | take digital images. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Assessment information must include: | assessment notification detailing: claims handler driver details incident details insurance policy details where applicable report items vehicle details vehicle inspection details, including assess without prejudice or assess and authorise vehicle location vehicle owner details digital images. |
Materials, resources and safety equipment must include: | digital camera electronic or paper-based information and reports internet connection personal computer, laptop or tablet maps personal protective equipment (PPE) kit. |
Safety requirements must include: | ensuring safe location of vehicle to be inspected following workplace safety procedures identifying potential safety hazards. |
Valuation supporting documentation must include one or more of the following: | web-based references, such as: dealer guides vehicle seller guides published references local sales documents. |
Total loss calculation must include one or more of the following formulas: | cost of repairs exceeds sum insured or market value cost of repairs plus salvage value is greater than or equal to sum insured or market value. |
Research and validation must include one or more of the following: | subject matter experts, such as: auction yards salvage yards web-based references, such as: dealer guides vehicle seller guides. |
Sectors
Loss Assessment and Repair Quoting
Competency Field
Vehicle Body