ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for work

1.1 Quotation and workplace policies and procedures are located

1.2 Quotation information and supporting documents are collected

2. Review time requirements

2.1 Viable repair time requirements are estimated

2.2 Turn-around time for subcontracted specialist services is estimated

2.3 Total time for repair work is estimated

2.4 Time requirement estimations are documented

3. Review part requirements

3.1 Viability of replacement parts compared to repair is determined while meeting quality standards, legal requirements, safety requirements, and workplace practices

3.2 Relevance of identified parts for the repair is checked

3.3 Potential variations to the original parts costing is determined

3.4 Cost of parts and consumables is estimated using industry and workplace pricing standards

3.5 Findings relating to parts are documented

4. Review subcontract specialist services work

4.1 Nature and scope of subcontract testing, service and repair work are determined

4.2 Completed subcontracted repair work is checked

4.3 Potential variations to subcontract work costing are identified

4.4 Cost of subcontract testing, service and repair work is estimated using industry and workplace pricing standards

4.5 Subcontract testing, parts, service and repair work requirements are documented

5. Agree on quotation with repairer

5.1 Time requirements and costs are negotiated and agreed with repairer in a fair and transparent manner

5.2 Quotation adjustments are made if required

5.3 Quotation is agreed and finalised

5.4 Authorisation to proceed with the repair is provided as required to reinstate the vehicle to pre-damage condition following workplace policies and procedures

6. Finalise quotation review

6.1 Findings are documented using workplace-approved quotation format

6.2 Findings and repair authorisation documentation are reported to appropriate persons as required by workplace policies and procedures

Skills

Description

Reading skills to:

review a vehicle repair quotation to:

interpret technical information

research information

understand common industry terminology

understand manufacturer and component specifications.

Oral communication skills to:

discuss and finalise quotation with repairer

discuss quotation with supervisor, subcontractors and customers

report work outcomes and problems.

Numeracy skills to:

estimate costs, time requirements and subcontract work.

Digital literacy skills to:

access repair and time data

document and review quotation results.

Problem-solving skills to:

identify technical and procedural problems

prevent time and material wastage problems.

Teamwork skills to:

work effectively and cooperatively with others to optimise workflow and productivity.

Quotationsmust include:

customer details

labour cost estimates

replacement parts required and their cost

subcontracted or specialist work

vehicle details

work to be performed.

Repair workmust include:

all vehicle damage, including minor and extensive damage.

Legal requirementsare to be in accordance with applicable commonwealth, state, or territory legislation, regulations, certification requirements and codes of practice, andmust include:

environmental regulations

intellectual property.

Safety requirementsare to be in accordance with applicable commonwealth, state or territory Workplace Health and Safety Act or Occupational Health and Safety Act andmust include:

ensuring safe location of vehicle to be inspected

following workplace safety procedures

identifying potential safety hazards.