Work must be carried out in accordance with workplace procedures and the relevant legislative and regulatory requirements.

Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.

Work is performed under limited supervision usually within a team environment.

Work involves the application of safety and operational principles, procedures and regulatory requirements to the management and conduct of pre- and post-flight cabin safety, security and service checks on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

ELEMENT

PERFORMANCE CRITERIA

1Carry out pre-flight safety and security checks

1.1 Pre-flight cabin safety and security checks are carried out in accordance with regulatory requirements and workplace procedures

1.2 Where a problem related to aircraft safety or security is identified, appropriate action is taken to promptly address the problem and/or report it to relevant personnel in accordance with regulatory requirements and workplace procedures

1.3 Crew Resource Management (CRM) principles are applied in order to establish and maintain awareness of the impact of time and/or commercial pressure on safety-sensitive tasks

1.4 Tasks are prioritised during pre-flight checks in order to ensure that critical safety tasks are addressed prior to service checks

1.5 Appropriate action is taken in accordance with workplace procedures to report or rectify situations where cabin safety resources are faulty or inadequate in accordance with regulatory requirements and workplace procedures

2Prepare aircraft cabin for service

2.1 Preparation of the cabin for passenger arrival is conducted in accordance with workplace procedures

2.2 Pre-flight cabin service checks are carried out in accordance with regulatory requirements and workplace procedures

2.3 Cabin resources are accessed to replenish depleted stocks when necessary

2.4 Difficulties in the preparation of the cabin are reported/rectified in accordance with workplace procedures

3Carry out post-flight checks

3.1 Cabin is inspected and post-flight cabin safety, security and service checks are carried out in accordance with regulatory requirements and workplace procedures

3.2 Any safety or security issues, damage to the aircraft cabin and resources, defective cabin systems and depleted stocks are identified and reported in accordance with workplace procedures

4Carry out administrative procedures

4.1 Workplace administrative procedures concerning cabin safety, security and service checks and related action are identified and interpreted

4.2 Administrative procedures are implemented in accordance with regulatory requirements and workplace procedures

4.3 All required pre-flight and post-flight cabin safety, security and service checking documentation is completed in accordance with regulatory requirements and workplace requirements

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders

Relevant OH&S, security hygiene and environmental procedures/regulations

Relevant customs, quarantine, equal opportunity and anti-discrimination regulations

Regulatory requirements concerning passenger and aircraft safety and security

Crew Resource Management (CRM) and Human Factors (HF) principles

Regulatory requirements and airline procedures and standards for managing and conducting pre- and post-flight cabin safety and security checks on aircraft

Airline procedures and standards for managing and conducting pre- and post-flight cabin service checks on aircraft

Action to be taken during pre- and post-flight cabin checks in response to senior aircrew instructions

Airline administrative procedures

Cabin service features and amenities for various types of aircraft

Cabin safety resources for various types of aircraft

Risks that exist when conducting pre- and post-flight cabin checks and related risk control procedures and precautions

Problems that may occur when managing and conducting pre- and post-flight cabin checks and action that should be taken in each case

Required skills:

Communicate effectively with others when managing and carrying out pre- and post-flight cabin checks

Read and interpret instructions, regulations, procedures and other information relevant to managing and carrying out pre- and post-flight cabin checks

Interpret and follow operational instructions and prioritise work

Complete documentation related to managing and carrying out pre- and post-flight cabin checks

Report difficulties in the preparation of the cabin

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing and carrying out pre- and post-flight cabin checks

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when managing and carrying out pre- and post-flight cabin checks in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when managing and carrying out pre- and post-flight cabin checks

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of pre- and post-flight cabin checks

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required to manage and carry out pre- and post-flight cabin checks

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Safety, security and service checks may be conducted as a member of an aircrew team:

on any passenger-carrying aircraft type in commercial service

during short and/or long haul/international services

in any category of service for which the crew member has been trained

in any allowable operating and weather conditions

in accordance with relevant regulatory and operational requirements

Performance may be demonstrated:

on an approved cabin service simulator

in a suitably simulated work environment

on a passenger-carrying aircraft

Pre- and post-flight cabin safety and security checks may include checking:

safety resources and equipment in accordance with relevant procedures and regulations, including first aid equipment

security of aircraft cabin in accordance with relevant procedures and regulations

Pre- and post-flight cabin service checks may include checking:

cabin facilities for supplies and cleanliness

cabin to ensure that pillows, blankets and headrest covers and other passenger resources meet passenger service standards

stock of newspapers and magazines to ensure they are adequate and tidy

stocks of special resources required for children and infants

resources needed for passengers with special needs

Aircraft features and amenities may include:

toilets

wheelchairs and equipment for aiding disabled passengers

seat controls and adjustments

equipment for use with babies

audio-visual equipment

overhead lockers

telephone

movie screens

in-seat video and entertainment resources

Persons consulted may include:

other members of the aircrew team

ground staff

security personnel

technical staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to pre- and post-flight checks of aircraft

airline procedures and instructions and job specifications

pre- and post-flight checking procedures and checklists

operational manuals

manufacturers instructions for aircraft cabin equipment and facilities

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

civil Aviation Act

relevant standards and recommended practices (SARPS) of the International Civil Aviation Organization (ICAO) pertaining to the pre- and post flight safety, security and service checks of an aircraft cabin

relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the pre- and post-flight safety, security and service checks of an aircraft cabin

relevant OH&S legislation

environmental protection legislation

equal opportunity and anti-discrimination legislation

relevant customs and quarantine regulations

relevant Australian Standards

industrial relations and workplace compensation legislation

B - Equipment Checking and Maintenance

This unit contains employability skills.