Application
This unit involves the skills and knowledge required to apply air traffic control communication procedures and services, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. It includes communicating accurate operational messages, and providing timely and accurate operational information and coordination. It also includes issuing and coordinating traffic information and responding to pilot requests. This unit addresses aviation technical skill requirements (physical, mental and task Operations are conducted as part of commercial and military air traffic services across a variety of operational contexts within the Australian aviation industry. Work is performed independently or under limited supervision as a single operator or within a team environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit. Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations. |
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Communicate accurate operational messages | 1.1 | Communication is delivered clearly, timely and accurately |
1.2 | Standard phrases are used as required | ||
1.3 | Unambiguous and concise non | ||
1.4 | Active listening watch is maintained for all communications channels | ||
1.5 | Readbacks are provided and obtained | ||
1.6 | Delivery of voice messages is adjusted to suit receiver | ||
1.7 | Messaging protocols are followed | ||
1.8 | Most effective communications method is used | ||
1.9 | Handover or takeover is performed to achieve continuity of teamwork and service | ||
2 | Provide timely and accurate operational information and coordination | 2.1 | Position and navigation information is provided |
2.2 | Meteorological information is provided | ||
2.3 | Changes in operational status of aids to navigation, air routes and airspaces affecting flight operations are provided | ||
2.4 | Changes in operational status of communications facilities affecting flight operations are provided | ||
2.5 | Flight hazard alerts are issued | ||
2.6 | Flight safety alerts are issued | ||
2.7 | Operational information is coordinated and recorded | ||
3 | Issue and coordinate traffic information | 3.1 | Traffic information is issued |
3.2 | Traffic avoidance advice is issued | ||
3.3 | Traffic information is coordinated | ||
4 | Respond to pilot requests | 4.1 | Sufficient information is obtained from relevant sources to determine nature and implications of pilot request |
4.2 | Appropriate response is made to pilot requests | ||
Evidence of Performance
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include: |
allocating attention according to priorities communicating clearly and concisely with others communicating in a team by exchanging information through assigning responsibility, and acknowledging, inquiring and challenging communications errors formulating and issuing communications messages and questions interpreting and following operational instructions interpreting and recording messages listening actively modifying communications dependent on workplace contingencies, situations and environments perceiving and comprehending incoming information prioritising responses in accordance with operational procedures reporting and/or rectifying identified problems promptly reading and interpreting relevant instructions, regulations, procedures and other information relaying communications with required attention to detail using standard and non-standard radiotelephony and coordination phrases using communications facilities to maintain contact with airspace users using most appropriate form of communication for the operational context. |
Evidence of Knowledge
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:
barriers to communication
communication codes, abbreviations and conventions
communication errors
communication techniques
communication types
communications associated with emergency and/or abnormal operations
communication procedures
coordination procedures
effects of fatigue on effective communication
frequencies coverage
handover and takeover procedures
how to read and interpret instructions, regulations, procedures and other information
messaging formats and protocols
principles of effective communication
procedures to be followed in equipment/facility failure
prompts and techniques used to assist and cue coordination and communications
qualitative aspects of verbal communication including tone, emphasis, stress and frustration
read back requirements
relevant legislation and workplace procedures
relevant sections of regulatory and operational documentation
standard and non-standard radiotelephony and coordination phrases.
Assessment Conditions
As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.
As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.
Resources for assessment must include access to:
a range of relevant exercises, case studies and/or simulations
relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
acceptable means of simulation assessment.
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions can be found in the Companion Volume Implementation Guide. | |
Relevant legislative and regulatory requirements must include: | Airservices Act 1995 Civil Aviation Act 1988 and the Civil Aviation Amendment Act 1995 Civil Aviation Safety Regulations (CASR) and Manual of Standards (MOS) Defence Orders and Instructions International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) national and state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation and regulations |
Sectors
Not applicable.
Competency Field
E – Communication and Calculation