Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities.

Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.

Work is performed under limited supervision usually within a team environment.

Work involves the application of relevant regulations, safety codes, policies and protocols when carrying out safety and service operations as a member of the aircrew on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

ELEMENT

PERFORMANCE CRITERIA

1Comply with relevant regulations and legal obligations

1.1 Sources of information on regulatory requirements and legal obligations relevant to interactive aircrew operations are identified and accessed in accordance with workplace procedures

1.2 An understanding of regulatory requirements and legal obligations relevant to interactive aircrew operations is developed and applied to day-to-day work in the aviation industry

1.3 Compliance is maintained with the regulatory requirements and legal obligations that bind aircraft aircrew in their safety, security and operational tasks

1.4 Principles of Crew Resource Management (CRM) are applied as a member of the aircrew during safety, security and service operations on an aircraft

2Comply with established industrial relations practices and requirements

2.1 Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

2.2 An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work in the aviation industry

2.3 An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work in the aviation industry

3Comply with relevant local laws and regulations

3.1 Quarantine and customs regulations and other local laws relevant to the work activities of aircrew are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable

3.2 Appropriate advice is provided to passengers on customs and quarantine regulations and other relevant local laws, when necessary

3.3 Compliance is maintained with relevant local laws and regulations while in slip ports

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of regulatory requirements pertaining to aircraft safety, security and service

Relevant workplace procedures and policies related to aircraft safety, security and service

Relevant emergency procedures

Crew Resource Management (CRM) and Human Factors (HF) principles

Sources of information on relevant regulatory requirements

Relevant aviation terminology

Relevant theory of flight, meteorology and principles of load/passenger distribution as they relate to cabin crew functions

Their position within the industrial award system

The trade union system

The concepts of arbitration and conciliation

Principles of enterprise bargaining

Employer/employee obligations and responsibilities

Relevant industrial relations institutions, organisations and their functions

Required skills:

Communicate effectively with others when implementing regulations and policies during aircraft safety and service operations

Read and interpret instructions, regulations, procedures and other information relevant to implementing regulations and policies during aircraft safety and service operations

Interpret and follow operational instructions and prioritise work

Complete documentation related to regulations and policies during aircraft safety and service operations

Operate electronic communication equipment to required protocol

Work collaboratively with others when implementing regulations and policies during aircraft safety and service operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during aircraft safety and service operations in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when implementing regulations and policies during aircraft safety and service operations

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during aircraft safety and service operations

Monitor and anticipate operational problems, including safety and security hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required to conduct the implementation of regulations and policies during aircraft safety and service operations

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Safety and service operations may be carried out:

on any passenger-carrying aircraft type in commercial service

during short and/or long haul/international services

in any category of service for which the crew member has been trained

in any allowable operating and weather conditions

in accordance with regulatory and operational requirements including OH&S regulations

Performance may be demonstrated:

in approved simulated situations, and/or

on a passenger-carrying aircraft

An understanding of the employer/employee obligations and responsibilities may include but is not limited to:

the principles of Crew Resource Management (CRM) and Human Factors (HF)

the trade union system

the industrial awards system

the concepts of arbitration and conciliation

specific relevant enterprise awards/agreements

obligations and responsibilities under relevant regulations including civil aviation safety, OH&S, quarantine and customs

Persons consulted may include:

passengers

other air crew members

ground staff

relevant human resources staff

airline supervisory and management staff

security personnel

emergency services personnel

union representatives

relevant technical or engineering staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

relevant regulations

airline procedures and instructions and job specifications

workplace policies

International Civil Aviation Organization (ICAO) publications on Crew Resource Management (CRM) and Human Factors (HF) principles and related guidelines and documentation

OH&S and environmental protection regulations

cabin safety and service checklists and procedures

local laws and regulations in slip ports

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Dependent upon context, applicable regulations and legislation may include, but are not limited to:

Civil Aviation Act

relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety and operational responsibilities and roles of aircrew

relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety and operational responsibilities and roles of aircrew

relevant OH&S legislation

environmental protection legislation

relevant health, food handling and hygiene legislation

equal opportunity and anti-discrimination legislation

relevant customs and quarantine regulations

relevant privacy regulations

relevant security regulations

'crimes on aircraft' legislation

state/federal/international liquor legislation

insurance legal requirements

relevant Australian Standards

industrial relations and workplace compensation legislation

F - Safety Management

This unit contains employability skills.