AVIF4008A
Supervise cabin safety and security

This unit involves the skills and knowledge required to implement and maintain cabin safety and security standards and to respond to first aid situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities.

Work is performed under some supervision usually within a team environment.

It involves the application of cabin services supervision principles and procedures, regulations, safety codes and protocols to the provision of a range of services on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.


Prerequisites

Not applicable.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Identify, supervise and action emergency procedures

1.1 Emergency situation type is recognised and reported to appropriate personnel

1.2 Emergency procedures are actioned according to airline and regulatory requirements

1.3 Safety checks are implemented according to airline and regulatory requirements

2Assess and respond to emergency first aid situations

2.1 Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2 The first aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3 Appropriate assistance from emergency services/colleagues/customers is organised

3Provide appropriate treatment

3.1 Assessment of patient s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2 First aid is provided, in accordance with airline policy

4Monitor the situation

4.1 Back-up medical or emergency services appropriate to the situation are notified in liaison with appropriate personnel and/or crew

4.2 Situation is constantly monitored and appropriate adjustments to service are made

5Respond to incidents which affect the safety and security of passengers and crew

5.1 Appropriate incident handling techniques according to the type of incident are used according to regulatory requirements and airline policy and procedure

6Maintain safety and security records

6.1 All required documentation relating to safety, security and first aid incidents is accurately completed and provided to the relevant department

6.2 Feedback to improve safety and security processes is provided to appropriate personnel

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to emergency procedures

Relevant OH&S regulations

Relevant customs, quarantine, equal opportunity and anti-discrimination regulations

Airline structure, products, policies, procedures and service standards

Use of cabin medical equipment

Individual crew responsibility

Airline emergency procedures

Relevant airline divisional business plans

Needs and expectations of different types of customers, including internal and external customers

Customer service records/documentation

Appropriate service for customers with a range of disabilities and special needs

Cabin features and amenities for various types of aircraft

Features, amenities and departure gate locations of terminals at designated airports

Risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions

Problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case

Complaint handling procedures

Service quality and continuous improvement principles

Airline leadership principles

Required skills:

Communicate effectively with others when providing leadership and supervising cabin safety and security

Read and interpret instructions, regulations, procedures and other information relevant to cabin supervision, safety and security

Interpret and follow operational instructions and prioritise work

Complete documentation related to cabin supervision, safety and security

Operate electronic communication equipment to required protocol

Work collaboratively with others when supervising cabin safety and security

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Use medical equipment appropriately as per manufacturers instructions and airline policy

Promptly report and/or rectify any identified problems that may occur when supervising cabin safety and security in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when supervising cabin safety and security

Apply precautions and required action to minimise, control or eliminate hazards that may exist when supervising cabin safety and security

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S and security procedures according to relevant regulations

Identify and correctly use equipment required when supervising cabin safety and security

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Supervision of cabin safety and security may be provided:

by day or night

on international, domestic and regional flights or at airports

for both short and/or long haul services

in any category of service, including economy, business class, first class

in accordance with enterprise, operational and regulatory requirements

Cabin security incidents may include but are not limited to:

aggressive or violent customers

intoxicated customers

incidents at slip ports

industrial disputes affecting crew

Performance may be demonstrated:

in an appropriately simulated workplace situation

at an operational airport

Types of emergencies may include but are not limited to:

fire

evacuation

hijack

injury to or illness of crew or customer

Persons consulted may include:

other cabin crew and flight crew members

ground staff

catering staff

aircraft resourcing staff

technical staff

security staff

emergency services staff

Emergency equipment may include but is not limited to:

fire fighting equipment

oxygen equipment

first aid equipment

general safety equipment

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

local instructions

Information/documents may include:

sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to emergency procedures

airline boarding manifests, procedures and instructions and job specifications including both manual and computerised processes where applicable

workplace supervision and customer service standards, policies and procedures

lists of items prohibited for carriage on aircraft

cabin operations, customer service and other operational manuals

emergency procedures

flight passenger schedules

information on terminal facilities, club lounges and departure gates

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Cabin Crew Feedback Form

incident handling reports

injury to personnel forms

Applicable regulations and legislation may include:

relevant Civil Aviation Safety Regulations and Civil Aviation Orders

relevant OH&S legislation

environmental protection legislation

equal opportunity and anti-discrimination legislation

dangerous goods and hazardous substances codes and regulations

relevant customs and quarantine regulations

relevant Australian standards

industrial relations and workplace compensation legislation


Sectors

Not applicable.


Competency Field

F - Safety Management


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.