This unit involves the skills and knowledge required to Manage human performance and team resources during air traffic control operations, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards.

It includes maximising personal performance, managing errors and participating as a team member within an air traffic services environment.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to air traffic control duties that complement the technical skills of air traffic controllers, and contribute to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of commercial and military air traffic services across a variety of operational contexts within the Australian aviation industry in various time, weather and traffic conditions associated with psychological and/or physiological limitations to performance.

Operations are conducted as part of commercial and military air traffic services across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Maximise personal performance

1.1

Factors affecting individual human performance are monitored and managed

1.2

Appropriate assertiveness is applied

1.3

Personal workload is regulated by prioritising work tasks

1.4

Human machine interface (HMI) is optimised to enhance human performance

1.5

Decisions taken to manage overall performance are employed

2

Manage error

2.1

Error prevention techniques are applied

2.2

Errors are recognised and rectified

2.3

Undesired states, resulting from errors, are recovered

2.4

Personal responsibility for own errors is acknowledged

3

Participate as a team member

3.1

Roles and responsibilities of others are considered and responded to appropriately

3.2

Duty of care towards others is applied

3.3

Situational leadership and followership skills are applied to increase team output

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

acknowledging, inquiring and observing when managing human performance

adhering to standard operating procedures

allocating attention according to priorities

applying reasoning and decision making

communicating effectively with others

listening actively

managing operating environment in accordance with standard operating procedures

reporting and rectifying identified problems promptly

requesting assistance from others as required

responding to stressful situations with a considered and measured approach

taking actions to mitigate effects of external threats to personal performance

working systematically with required attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

decision making techniques

duty of care principles and application

fatigue management systems and the effects of shift work

human machine interface (HMI) setup to enhance performance

incident and accident causation models

just culture policy and principles, including individual and organisational accountabilities surrounding the reporting and investigation of air traffic service attributable safety occurrences

medical requirements for an air traffic controller licence, including responsibilities for fitness for duty

physiological factors affecting human performance

principles and practices for leadership and followership within work teams

psychological factors affecting human performance

recency and currency requirements

regulatory requirements covering length of shift and break requirements

relevant legislation and workplace procedures

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations

threat and error management.