AVIG2002B
Work effectively in the aviation industry

This unit involves the skills and knowledge required to work effectively with others in the aviation industry including determining appropriate work roles, contributing to the planning of activities, working with others to complete activities and following work health and safety (WHS)/ occupational health and safety (OHS) procedures.Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application

Work must be carried out in accordance with workplace procedures and relevant International Air Transport Association (IATA), International Civil Aviation Organisation (ICAO), Civil Aviation Safety Authority (CASA) and other relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established procedures and appropriate interpersonal skills when working with others in the aviation industry.


Prerequisites

Nil.


Elements and Performance Criteria

1

Determine appropriate work roles within the aviation workplace

1.1

Work instructions, performance requirements, workplace procedures and WHS/OHS requirements are considered when identifying work roles for each team member

1.2

Contributions are made to the team to assist in determining appropriate work roles and responsibilities required to successfully and safely complete work activities

2

Contribute to planning the successful, safe and efficient outcome of a work activity

2.1

Suggestions and information are contributed to assist the planning of work activities and to minimise delays to stakeholders

2.2

Safety issues within an airport environment are identified and contributions are made to minimise risks to team members

3

Work with others in the aviation industry

3.1

Correct aviation terminology relevant to the context of work being undertaken is used to communicate with stakeholders

3.2

Contributions are made to assist in the safe and efficient completion of work activities

3.3

Within the scope of the job role, assistance is given to other team members to complete assigned tasks

3.4

Work tasks are completed in accordance with relevant aviation workplace procedures, industry rules and regulations

3.5

Factors affecting the efficient completion of a work task are identified and contributions are made to minimise the impact

3.6

Equipment is operated in accordance with manufacturer’s instructions, workplace policies and procedures, and WHS/OHS regulations

3.7

Within the scope of the job role, contributions are made to the team and supervisors to improve work practices and procedures

4

Follow WHS/OHS procedures within the aviation workplace

4.1

Airport and workplace policies and procedures are understood and executed when dealing with accidents, fires and other emergencies

4.2

Potential causes of incidents are identified and reported

4.3

Actions are taken to minimise safety risks to the public and airport personnel, and the risk of property damage

4.4

WHS/OHS procedures for controlling risks are known, followed and applied in day-to-day work activities

4.5

WHS/OHS procedures required for working around machinery and aircraft are correctly followed

4.6

Protective clothing is worn and protective equipment is correctly used in accordance with workplace procedures

Required Skills

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Industry rules and regulations applicable to working safely

Aviation industry workplace structures

Roles and responsibilities of team members

Workplace procedures, signage, industry rules and regulations, and duty of care requirements

WHS/OHS requirements and responsibilities in the aviation industry

Principles of teamwork

Techniques to identify potential safety risks in an aviation workplace

Aviation terminology

Principles of team communication

Typical misunderstandings and problems that can occur in the aviation workplace and appropriate ways of dealing with them

Cultural differences and their impact on the aviation workplace

WHS/OHS signs and signals

Required skills:

Communicate effectively and efficiently with others when planning and completing work tasks

Communicate effectively with others

Read, interpret and execute instructions and procedures accurately and safely

Work collaboratively with others

Obey workplace procedures, signage, industry rules and regulations

Operate workplace technology

Identify, report and/or rectify problems with work tasks

Apply precautions and required action to control WHS/OHS risks

Monitor and suggest modifications to team activities to meet a planned schedule

Adapt appropriately to differences in language and culture

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use required personal protective equipment conforming to industry and WHS/OHS standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include:

demonstrate the ability to contribute to a group discussion to identify work roles and responsibilities

demonstrate the ability to contribute suggestions and information to assist planning a work activity

identify safety hazards in the aviation workplace and take action to minimise risks to all team members by following WHS/OHS procedures

demonstrate a knowledge of WHS/OHS procedures in the aviation workplace

correctly use aviation technology to communicate with other team members

demonstrate an ability to use workplace technology and equipment to achieve a work task.

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts within an aviation workplace

Resources for assessment include:

a range of exercises, case studies and/or other simulated practical and knowledge assessment within the aviation industry, and

access to a range of relevant operational situations which require working effectively with others in the aviation industry.

In both real and simulated environments, access is required to:

materials and equipment used within the aviation industry, and

documentation used in the aviation industry including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

Assessment of knowledge must be conducted through written/oral assessments.

Practical assessment must occur:

through activities in a simulated aviation environment at the registered training organisation, and/or

in a range of situations within the aviation workplace

Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles

Assessment must:

be undertaken by a registered training organisation.

Assessment of knowledge must:

be conducted through written/oral assessments.

Practical assessment must:

be undertaken by a registered training organisation

occur in an appropriate range of situations in the workplace.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work:

involves routine work operations carried out in collaboration with others

may occur by day or night

may occur in a variety of weather conditions

may be in a variety of work contexts

Customers may be:

internal or external

other organisations

Workplaces may comprise:

large, medium or small worksites

operations in aviation safety sensitive areas

Work colleagues may include:

English speaking persons

multilingual staff

persons from a range of cultural backgrounds

Personnel in work area may include:

managers

supervisors/team leaders

workplace personnel

visitors

contractors

official representatives

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:

airport procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Workplace hazards may include:

chemicals and other harmful substances

movements of equipment, goods, vehicles or aircraft

equipment emitting harmful radiation or electronic signals

broken and damaged equipment

flammable materials and fire hazards

lifting practices

extremes in weather conditions

prop wash or jet blast from aircraft

lighting levels

floor surfaces

water hazards

traffic flows, vehicle and equipment operation

Workplace technology and equipment may include, but is not limited to:

aircraft

air traffic control systems

security screening equipment

vehicles and transporters

phones

radio

computers

refuelling equipment

catering equipment

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Information/documents may include:

workplace procedures, checklists, instructions and job specifications

relevant Australian Standards and the industry safety code

manifests, bar codes, goods and product identification

goods identification numbers and codes

supplier and/or client instructions

manufacturers’ specifications

WHS/OHS regulations

emergency procedures

flight schedules

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

Civil Aviation Act, Civil Aviation Regulations and Civil Aviation Safety Regulations

standards and codes of practice

IATA standard for air cargo packaging (TACT Rules)

relevant requirements, standards and recommended practices of the International Civil Aviation Organisation (ICAO)

Aviation Transport Security regulations and legislation

the organisation’s Transport Security Program as approved under the Aviation Transport Security Act

relevant WHS/OHS legislation

environmental protection legislation

relevant security regulations

relevant Australian Standards

industrial relations and workplace compensation legislation


Sectors

Not applicable.


Competency Field

G – Teamwork


Employability Skills

This unit contains employability skills.


Licensing Information

Refer to Unit Descriptor.