1

Identify infotechnology systems

1.1

Types of infotechnology equipment used in the work area are identified

1.2

Functions of equipment, component parts and accessories are identified

1.3

Applications for workplace activities of the different infotechnology equipment and systems are interpreted

1.4

Routine faults in operating systems, software applications and operator errors are identified

1.5

Sources of information on rectifying/reporting faults with operating equipment, systems and application are identified

2

Access and operate computer-based equipment and systems

2.1

Work environments and equipment are adjusted to meet ergonomic requirements and workplace policy and procedures

2.2

Systems are accessed and checked where required for viruses

2.3

Equipment is set up for work requirements in accordance with workplace procedures and manufacturers guidelines

2.4

Operating manuals and/or help screens for infotechnology equipment and software are used to inform work practices

2.5

Software packages and accessories for required application are selected and accessed

2.6

Required file and/or data to be accessed is identified

2.7

Files/data are filed according to workplace

2.8

Shut-down procedures for files, applications and equipment are followed

3

Input, store and present files/data

3.1

Data is entered using appropriate equipment, keyboard/mouse, bar code reader, touch screen or other system

3.2

Accurate input is confirmed

3.3

Files are accessed in accordance with workplace procedures

3.4

Data is manipulated to suit work requirements and checked for accuracy

3.5

Saved files are accessed through relevant directories

3.6

Information and disk(s) are stored where appropriate

3.7

Information is presented using computerised projection facilities where required

4

Implement workplace procedures for management and security of data

4.1

Security procedures are followed in accordance with workplace procedures

4.2

Precautions against the loss or corruption of data are followed in accordance with workplace procedures

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant OH&S procedures and guidelines concerning the use of computer equipment in the workplace

OH&S risks and hazards when using computer equipment for work tasks, and ways of controlling the risks/hazards

Workplace procedures for the use of computer equipment and application software appropriate for work role

Typical problems that can occur when using infotechnology devices, and computer applications in the workplace and related appropriate action that can be taken to prevent or solve them

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Required skills:

Communicate effectively with others when using infotechnology devices in the workplace

Read and interpret instructions, procedures, information and manuals relevant to the use of infotechnology devices in the workplace

Interpret and follow operational instructions and prioritise work

Access and/or complete electronic documentation through the use of infotechnology devices in the workplace

Identify and use computer equipment, software, processes and procedures required within the context of the job

Work collaboratively with others when using infotechnology devices in the workplace

Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when using infotechnology devices in the workplace in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when using infotechnology devices in the workplace including the use of security and backup software and procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist when using infotechnology devices in the workplace

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in software and equipment in accordance with standard operating procedures

Maintain eye-hand coordination

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises which demonstrate competent performance of the following in a range of situations:

correctly operating all infotechnology devices used within the workplace in accordance with operational requirements

correctly identifying fault finding procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The operations may be conducted:

in a range of work environments

by day or night

in a range of typical weather conditions

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted:

in a range of work contexts

Infotechnology equipment may include:

keyboards

monitors

bar code readers

printers

central processors

CD-ROM drives

floppy disk drives

zip drives

USB drives

touch screens

Personal Digital Assistant (PDA)

visual display units

desktop computers

laptop computers

notebooks/iPads

radio frequency devices

computer driven projectors

Computer applications may include:

word processing software

inventory control and stock management systems

electronic data interchange (EDI) systems

information databases and storage systems

invoicing and payment systems

manifests control systems

work organisation systems

networks including intranet/internet browsers

computerised presentation software

computerised control/monitoring systems

Personnel in the work area may include:

workplace personnel

site visitors

contractors

official representatives

Communication in the work area may include:

phone/mobile phones

electronic data interchange (EDI)

fax

email

internet

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

goods identification numbers and codes

manifests, bar codes, goods and container identification/serial number

manufacturers instructions concerning the use computing equipment

workplace procedures and policies for the use of computer equipment

supplier and/or client instructions

material safety data sheets

relevant codes of practice

safeworking or other notices

relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations

workers compensation regulations

Dangerous Goods Code and regulations