Application
This unit describes the skills and knowledge required to take accurate shorthand notes at a minimum speed of 80 words per minute from a variety of sources, including dictation and multiple speakers, and to produce complex texts from shorthand notes.
It applies to individuals employed in a range of work environments and who may be required to provide administrative support within an enterprise and be responsible for the production of their own notes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Take dictation using shorthand | 1.1 Identify organisational and task requirements for the style, presentation and storage of documents prior to commencing the task 1.2 Clarify purpose and requirements of required text with the author/speaker 1.3 Record shorthand notes from a dictation source at a minimum speed of 80 1.4 Clarify meaning and spelling of names and technical terms to ensure accuracy of notes 1.5 Self |
2 Produce complex texts | 2.1 Transcribe shorthand notes and produce complex texts to the required degree of accuracy 2.2 Ensure texts contain inserted information, objects and formatting as directed by the dictated source, that reflect the intended meaning 2.3 Produce text within designated timelines |
3 Edit and revise texts | 3.1 Self 3.2 Revise, format, print, name and distribute or store text in accordance with organisational and task requirements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.4, 1.5, 2.1, 2.2, 3.1, 3.2 | Identifies and interprets information from organisational policies and procedures Comprehends texts incorporating symbols Proofreads own notes to ensure linguistic elements accurately meet audience and organisational expectations |
Writing | 1.3, 2.1, 2.3, 3.2 | Prepares texts from notes using appropriate structure, accurate spelling, grammar and punctuation Edits and corrects own work to ensure accuracy |
Oral Communication | 1.2-1.4, 2.2 | Listens for relevant information and asks questions to confirm task requirements Recognises structure and tone may change according to the purpose |
Numeracy | 1.3, 2.3 | Performs calculations required to measure output against timeframes |
Navigate the world of work | 1.1, 3.2 | Takes personal responsibility for adherence to organisational procedures and protocols |
Get the work done | 1.1, 2.2, 2.3, 3.2 | Plans a range of routine tasks accepting goals and aiming to achieve them within allocated timeframes Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks |
Sectors
Administration – General Administration