This unit applies to individuals who need to communicate with the community in their role as a member of a board of governance of an Aboriginal and Torres Strait Islander organisation.

ELEMENT

PERFORMANCE CRITERIA

1. Collect information from the community

1.1. Convene a community forum

1.2. Use formal and informal community networks to share information

1.3. Encourage, respect and record community contributions

1.4. Follow organisational policies and procedures for confidential information

2. Provide information to the community about the organisation's activities and board decisions

2.1. Provide information to the community about the organisation's activities according to established protocols

2.2. Advise the community regularly of board decisions and the reasons behind them

3. Identify issues jointly with the community

3.1. Raise and discuss issues of importance with the community

3.2. Invite individuals and groups affected by issues to participate in community forums

3.3. Gather background information through relevant networks

4. Identify options with the community

4.1. Discuss and evaluate options for action with the community

4.2. Identify preferred options

4.3. Convey information on issues and preferred options to the board

4.4. Convey the board's response to the community

Required skills

communication and teamwork skills to:

work cooperatively with community members, other board members, staff and key stakeholders

ensure the views of all relevant members of the community are heard and treated with respect

culturally appropriate communication skills to relate to people from diverse backgrounds and with diverse abilities

evaluation and decision-making skills to review and assess information

facilitation skills to assist the community to voice opinions and evaluate options

networking skills to encourage participation in meetings and keep the community informed

problem-solving skills to identify and manage potential areas of conflict

skills required to convey information to the board and the community

Required knowledge

community consultation methods

concept of community control of organisations and how it may impact on the need to communicate with the community

cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and how that can impact on methods of communication with the community

effective communication strategies for sharing information with individuals and groups

geographic,social, economic and political contexts in which particular organisations operate and how these may impact on communication methods

information gathering, analysis and presentation methods

organisationalpolicies and procedures in relation to communicating with community and maintaining confidentiality of information

relevant protocols and cultural responsibilities when communicating with community

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

effectively communicate with the community

gather information from community consultations

present information in an appropriate format for the community.

Context of and specific resources for assessment

Assessment must ensure:

access to examples of issues considered by boards of governance, including community feedback

access to examples of relevant documents

knowledge and performance are assessed over time to confirm consistency in performance

participation on an actual or simulated board.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of feedback from the community and stakeholders about performance

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with reflection of on-the-job board performance by the candidate

observation of performance on a board or simulated board

observation of performance at a community meeting or simulated community meeting

observation of performance in role plays

observation of presentations and group discussions

oral or written questioning to assess knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBATSIM416A Oversee organisational planning

BSBRES401A Analyse and present research information.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Community forums:

may include:

community meetings

focus groups

open house

social events

workshops

may involve:

external stakeholders

particular groups within the community

specific or specialised expertise

the whole community.

Protocols for information sharing may relate to:

confidentiality and privacy

gender issues

land matters.

Methods of advising the community may include:

community meetings

community noticeboards

consultations

forums

networks

newsletters, notices and other documents presented in a way that will be understood by the community

open board meetings

open days

site visits.

Individuals and groups may include:

Elders

traditional owners

government departments

individuals and groups representing other organisations and networks within the community

women

young people.

Unit sector

Regulation, licensing and risk - ATSI governance

This unit contains employability skills.