ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Work within structure of the organisation

1.1 Identify core functions and structure of the organisation

1.2 Describe relationship between organisation, stakeholders and other organisations or entities

1.3 Identify individual responsibilities of board members

1.4 Perform designated board duties as per role description

1.5 Follow the board’s decision-making processes

2 Manage competing roles and responsibilities

2.1 Identify differences between roles of governance and management

2.2 Identify the relationship between board and staff and overlapping roles

2.3 Identify and manage real and perceived conflict of interest due to competing roles and responsibilities

2.4 Follow policies and procedures on confidentiality of information

3 Follow legal requirements when carrying out board duties

3.1 Identify legislation under which the organisation operates

3.2 Apply provisions of legislation relevant to governance of the organisation

3.3 Comply with relevant aspects of corporation law and terms and conditions of funding agreements

3.4 Adhere to the constitution of the organisation while undertaking workplace responsibilities

4 Monitor operations

4.1 Monitor trends and outcomes in the community

4.2 Identify and analyse outcomes for each operational area

4.3 Use information provided to review effectiveness and efficiency of operations and associated policy

4.4 Suggest changes to operations or policy if necessary

5 Receive and act on community and stakeholder feedback

5.1 Gather and evaluate feedback from the community and stakeholders about operations of the organisation, and share with other board members

5.2 Deal with feedback according to policies and procedures, and in consultation with management

5.3 Support decisions of board and management where applicable

Skill

Performance

Criteria

Description

Reading

1.1, 1.3, 2.1, 2.2, 2.4, 3.1-3.4, 4.1-4.3, 5.1, 5.2

Gathers, interprets and analyses information relating to core functions of the organisation, such as organisational goals, standards and values

Writing

1.2, 4.4, 5.1, 5.3

Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations

Oral Communication

1.2-2.3, 4.4

Participates in a verbal exchange of ideas and clearly articulates requirements using language, tone and syntax appropriate to audience and environment

Uses active listening and questioning skills to confirm understanding

Navigate the world of work

2.4, 3.1-3.4, 4.3, 5.2

Appreciates implications of legal and regulatory responsibilities related to own work

Recognises and follows explicit and implicit protocols and meets expectations associated with own role

Understands nature and purpose of own role and associated responsibilities and how it contributes to the work of others in immediate work context

Interacts with others

1.4, 5.3

Collaborates with others to achieve joint outcomes, playing an active role in facilitating group interaction, influencing direction and taking a leadership role on occasion

Follows accepted communication practices and protocols, adjusting personal communication style in response to the values, beliefs and cultural expectations of others

Get the work done

1.1, 1.3-1.5, 2.1-2.3, 4.2, 5.1

Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency and considering how to link to work of others

Takes responsibility for outcomes of routine decisions related to own role

Understands when to take responsibility for solving problems and when to consult with others