ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop staff policies

1.1 Identify employer’s responsibilities with respect to staff

1.2 Develop, negotiate and endorse staffing policies with board members, management and staff, and if appropriate, unions

1.3 Ensure approved policies are communicated throughout the organisation

2 Implement staff policies and procedures

2.1 Work with other board members and management to develop and document procedures flowing from endorsed policies

2.2 Establish and implement induction processes for new staff

2.3 Ensure changes to policies and procedures affecting employment are communicated to staff, and if applicable, to unions

2.4 Identify and access external industrial relations advice and representation as required

2.5 Ensure individual contracts for employees are developed and signed within relevant enterprise agreements or awards according to policies and procedures

3 Monitor and review staffing policies

3.1 Establish a review body for staffing policy

3.2 Monitor and assess outside industrial influences and impacts relevant to the organisation

3.3 Ensure regular occupational health and safety checks of workplace are undertaken according to policy and procedures

3.4 Review grievance procedures regularly

3.5 Ensure all aspects of employment policy and procedures are audited independently

3.6 Evaluate results of reviews and audits, and propose changes to policy and procedures if necessary

Skill

Performance

Criteria

Description

Reading

1.1-1.3, 2.1, 2.2, 2.4, 2.5, 3.2-3.6

Gathers, interprets and analyses textual information from a range of sources and identifies relevant and key information

Writing

1.1, 1.2, 2.1-2.3, 2.5, 3.2, 3.3, 3.6

Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic devices to express precise meaning to relevant personnel

Oral Communication

1.2, 2.2-2.4, 3.5, 3.6

Uses appropriate techniques, including active listening and questioning to convey and clarify information and confirm understanding

Navigate the world of work

1.2, 2.5, 3.2, 3.3, 3.6

Keeps up-to-date with legislation or regulations relevant to own rights and responsibilities and considers implications of these when planning and developing organisational policies and procedures

Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of work environment

May seek to make implicit protocols and expectations more explicit and may challenge those that appear to work against effective outcomes, or do not reflect stated values

Interact with others

1.2, 1.3, 2.1-2.4, 3.3,

Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role

Collaborates with others to achieve joint outcomes, playing an effective role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion

Get the work done

1.1, 2.2, 2.5, 3.1-3.6

Develops plans and processes to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals

Considers whether and how others should be involved, often using consultative or collaborative processes as an integral part of decision-making

When dealing with complex issues, may use intuition to identify the general problem, switching to analytical process to clarify goals and key issues and using lateral thinking processes to generate possible solutions