BSBCCO404A - Collect, analyse and record information

BSBCCO404A
Collect, analyse and record information

This unit describes the performance outcomes, skills and knowledge required to gather, collate and record information from a variety of sources, including database systems.Competence in this unit requires preparing, undertaking and recording relevant and required details of information collected according to organisational, legislative and regulatory requirements. It also requires efficient use of relevant technology.

Application

This unit applies in environments where accurate and detailed records of contacts are a mandatory requirement of the role. This may or may not involve using interview recording technology.

This work is undertaken under supervision.

Prerequisites

Not applicable.

Elements and Performance Criteria

1. Obtain, record and analyse information

1.1 Identify information sources

1.2 Collect and record information according to organisational procedures and legislative and policy requirements

1.3 Collate and sort collected information in relation to the purpose for which it is being obtained

1.4 Ensure contents of recording forms and reports used meet organisational processes

2. Reduce, describe and review information

2.1 Identify information that is to be analysed and identify analysis methodology and analysis processes

2.2 Reduce and describe subject to support the development of interpretations

2.3 Review the appropriateness of the reduced information according to organisational processes

2.4 Archive information not used in the reduction and description processes for future reference

3. Develop inferences

3.1 Test interpretations to review credibility and consistency

3.2 Refine and consolidate interpretations to strengthen inferences drawn

3.3 Formulate inferences from facts and tested interpretations, incorporating chain of reasoning to ensure transparency to clients and users

3.4 Inform clients and users about assumptions in the arguments leading to inferences

3.5 Assess and report the relationship between information developed and probable interpretations, ensuring validity and compliance with organisational guidelines

3.6 Develop sound recommendations that inform users of intelligence analysis outcomes

Required Skills

Required skills

analytical skills to analyse information and data

communication skills to:

articulate information

provide advice and instructions

prepare and compile detailed statements and reports

use questioning and listening skills to understand and resolve issues raised

numeracy skills to analyse, record and store data according to organisational requirements

planning and organising skills to manage own tasks within required timeframes

selfmanagement skills to:

comply with policies and procedures

seek learning and development opportunities.

Required knowledge

information types and their sources

procedures and security measures for accessing, storing, retrieving and sharing data from databases

procedures for use of evidence and contact recording technology

rights of individuals in relation to the conduct of interviews and statement compilation

statutory, regulatory and legislative requirements relating to information collation.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: collate information record primary data used, including audiotapes and statement if relevant to role analyse, interpret and summarise information and make recommendations based on the outcomes of the analysis demonstrate knowledge of statutory, regulatory and legislative requirements.
Context of and specific resources for assessment	Assessment must ensure access to: information and databases for analysis activities relevant legislation, standards and guidelines.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate review of statements review of compliance with statutory, regulatory, legislative and organisational requirements oral and/or written questioning to assess knowledge of storage and disposal of information.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:	colleagues community groups community leaders crime, accident and incident scenes customers general public individuals information databases local government local media schools specific target groups, in the case of opinion polls and surveys.
Informationmay include:	addressing public order and general community issues assisting in an investigation details of an incident or medical emergency locating a specific person location of witnesses opinion poll or customer survey progressing and supporting court hearings and matters.
Recording forms and reportsmay include:	handwritten and electronic pro formas and reporting styles use of organisation’s enterprise information system.
Organisational requirementsmay include:	accurate complete concise in the correct format legible understandable.
Analysismay include:	causative or predictive descriptive or explorative quantitative and qualitative or both.
Analysis methodologymay include:	biographical analysis comparative analysis Delphi technique demographics or geographical analysis historical analysis hypothesis development link analysis scenario generation.
Analysis processesmay include:	inductive: interpreting raw information identifying trends or patterns and testing them deductive: beginning with a hypotheses and testing it lateral, critical or creative processes using problem-solving techniques and decision making.
Reduced informationmay include:	charts diagrams lists summaries tables.
Reduction and description processesmay include:	testing of logical reasoning consideration of balance objectivity critical evaluation of additional information collection.

Sectors

Stakeholder relations – contact centre operations

Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.