Not applicable.

Not applicable.

Not applicable.

Critical Aspects of Evidence

Knowledge of organisational requirements for simple documents and

Application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required

Underpinning Knowledge*

* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.

Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

Organisational benchmarks for keyboarding

Ergonomic requirements for using keyboards

Basic keyboard functions

Basic touch typing techniques and strategies

Underpinning Skills

Literacy skills to identify work requirements, to comprehend basic workplace documents and to produce and proof read simple documents

Communication skills to identify lines of communication, request advice, effectively question, follow instructions and receive feedback

Problem solving skills to solve routine problems in the workplace, while under direct supervision

Technology skills to use equipment safely while under direction, basic keyboard, touch typing and mouse using skills to produce simple documents

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting, analyse and organise information (Level 1) - to identify workplace information

Communicating ideas and information (Level 1) - to ascertain workplace requirements

Planning and organising activities (Level 1) - to plan own work

Working with teams and others (Level 1) - in completing scheduled tasks

Using mathematical ideas and techniques (Level 0) - not applicable to this unit

Solving problems (Level 1) - to complete tasks

Using technology (Level 1) - to aid skill development

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

Critical Aspects of Evidence

Knowledge of organisational requirements for simple documents and

Application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required

Underpinning Knowledge*

* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.

Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

Organisational benchmarks for keyboarding

Ergonomic requirements for using keyboards

Basic keyboard functions

Basic touch typing techniques and strategies

Underpinning Skills

Literacy skills to identify work requirements, to comprehend basic workplace documents and to produce and proof read simple documents

Communication skills to identify lines of communication, request advice, effectively question, follow instructions and receive feedback

Problem solving skills to solve routine problems in the workplace, while under direct supervision

Technology skills to use equipment safely while under direction, basic keyboard, touch typing and mouse using skills to produce simple documents

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting, analyse and organise information (Level 1) - to identify workplace information

Communicating ideas and information (Level 1) - to ascertain workplace requirements

Planning and organising activities (Level 1) - to plan own work

Working with teams and others (Level 1) - in completing scheduled tasks

Using mathematical ideas and techniques (Level 0) - not applicable to this unit

Solving problems (Level 1) - to complete tasks

Using technology (Level 1) - to aid skill development

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

relevant industry codes of practice

Ergonomic requirements may include:

workstation height and layout

chair height, seat and back adjustment

footrest

screen position

keyboard and mouse position

document holder

posture

avoiding radiation from computer screens

lighting

noise minimisation

Work organisation may include:

mix of repetitive and other activities

rest periods

exercise breaks

VDU eye testing

Keyboard skills may relate to:

alpha or numeric keyboard functions

word processing, spreadsheets or data entry

Touch typing technique may vary according to:

workplace requirements

level of competency of operator

Expectations of speed and accuracy must be:

consistent with degree of experience of the operator

relevant to the level of responsibility

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

relevant industry codes of practice

Ergonomic requirements may include:

workstation height and layout

chair height, seat and back adjustment

footrest

screen position

keyboard and mouse position

document holder

posture

avoiding radiation from computer screens

lighting

noise minimisation

Work organisation may include:

mix of repetitive and other activities

rest periods

exercise breaks

VDU eye testing

Keyboard skills may relate to:

alpha or numeric keyboard functions

word processing, spreadsheets or data entry

Touch typing technique may vary according to:

workplace requirements

level of competency of operator

Expectations of speed and accuracy must be:

consistent with degree of experience of the operator

relevant to the level of responsibility

Not applicable.

Not applicable.

Not applicable.