ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Conduct risk and vulnerability assessments

1.1 Identify the relationship between corporate risk and organisation’s business continuity management framework

1.2 Analyse and determine internal and external risk context by collecting information relating to the organisation’s priorities, operations and environment

1.3 Analyse and identify potential internal and external sources of disruption to the organisation’s priorities, operations and environment

2 Develop and report business impact assessment/s

2.1 Identify the organisation’s critical business functions and its dependencies and interdependencies, and analyse and evaluate risks through business impact assessment/s

2.2 Develop risk and disruption scenarios through business impact assessment/s

2.3 Validate risk and disruption scenarios through business impact assessment/s

2.4 Analyse, validate and report on the outcomes of business impact assessment/s to management

3 Develop, implement and report risk treatments

3.1 Develop and implement risk treatments

3.2 Participate in risk treatment review

3.3 Report risk treatment review to management and relevant personnel

3.4 Update risk treatment review in line with feedback provided by relevant personnel

4 Determine interdependencies and develop response strategies

4.1 Develop the organisation’s emergency response, continuity and recovery strategies

4.2 Consult and seek endorsement on organisation’s emergency response, continuity and recovery strategies from management and other appropriate personnel

4.3 Identify and manage synergies and conflicts in resource availability and access in conjunction with management

4.4 Coordinate the organisation’s emergency response, continuity and recovery strategies

5 Establish business continuity plan

5.1 Consult relevant personnel and seek support for the development of the organisation’s business continuity plan/s

5.2 Ensure content of business continuity plan is comprehensive and meets, where applicable, requirements of regulations, standards, industry practice and geographical dispersion

5.3 Document and analyse feedback received through consultation and finalise business continuity plan

5.4 Demonstrate accountability for organisation’s business continuity plan/s

6 Establish communication plan within organisation’s planning framework

6.1 Identify stakeholders and determine objective and scope of communication plan for periods before, during and after disruptions occur

6.2 Determine organisation’s communication capabilities in line with objectives and scope, and identify gaps and options for meeting shortfalls

6.3 Develop and implement across the organisation, appropriate risk and incident monitoring, reporting and escalation processes

7 Deliver business continuity professional development activities

7.1 Promote application of business continuity management framework and plan to all relevant personnel on an ongoing basis

7.2 Provide staff with appropriate information on cyclical review process of the business continuity management plan

7.3 Conduct business continuity management plan exercises in line with organisation’s policies and procedures

7.4 Conduct post-exercise debriefs, complete post-exercise reviews and update business continuity strategies and plans as required

7.5 Manage and record staff learning and development on the business continuity management framework in accordance with organisational requirements, and framework policies and procedures

7.6 Report on the outcomes of staff learning and development, and business continuity framework exercises to relevant personnel

Skill

Performance

Criteria

Description

Reading

1.1-1.3, 2.1

Interprets organisation’s reports, policies and procedures to develop business continuity management plan/s

Writing

2.4, 4.1, 5.3, 6.3, 7.2-7.4, 7.6

Develops detailed workplace documentation clarifying complex ideas using relevant language and structure according to context and audience

Oral Communication

4.2, 5.1, 7.2-7.4, 7.6

Uses clear language, appropriate tone and syntax to address key personnel and disseminate information

Uses active listening, observational and questioning techniques to identify different perspectives and confirm, clarify or revise understanding

Informs staff about processes and outcomes of business continuity management plans and outcomes of staff learning and development and other reviews

Numeracy

2.1, 2.4, 7.3

Analyses and interprets numerical information to assist in undertaking detailed business impact assessment activities across the spectrum of the organisation’s stakeholders

Navigate the world of work

1.1, 2.1, 5.2, 5.4, 6.2, 7.3, 7.5

Monitors adherence to wide-ranging organisational policies and procedures

Is highly autonomous, taking responsibility and ownership for most or all aspects of own work, intuitively recognising and managing factors that may affect achievement of outcomes

Interact with others

2.4, 3.2-3.4, 4.2, 4.3, 5.1, 7.1, 7.2, 7.6

Intuitively tailors every communication to achieve its purpose, demonstrating a sophisticated understanding of the needs, interests, issues and priorities of each audience

Invests time and energy in building rapport with others as an integral part of all work-based interactions

Get the work done

1.2, 1.3, 2.1-2.3, 3.1, 4.1, 4.4, 6.1-6.3, 7.3-7.6

Recognises the critical importance of clarifying, focusing and aligning goals and expectations and may use the process to build ownership of and broad commitment to achieving outcomes

May use formal decision-making processes as scaffolding for thinking, seeking input, advice, feedback and specialist advice as required

Recognises and addresses complex problems involving multiple variables

Draws on a broad understanding of context and uses a combination of analysis and intuition to decide whether an idea is worth developing and implementing