Application
This unit describes the skills and knowledge required to gather, collate and record information from a variety of sources, including database systems.
It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources, and who may provide leadership and guidance to others with some limited responsibility for the output of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Obtain, record and analyse information | 1.1 Identify information sources 1.2 Collect and record information according to organisational procedures and legislative and policy requirements 1.3 Collate and sort collected information in relation to purpose for which it is being obtained 1.4 Ensure contents of recording forms and reports used meet organisational processes |
2 Reduce, describe and review information | 2.1 Identify information to be analysed and identify analysis methodology and analysis processes 2.2 Reduce and describe subject to support development of interpretations 2.3 Review appropriateness of reduced information according to organisational processes 2.4 Archive information not used in reduction and description processes for future reference |
3 Develop inferences | 3.1 Test interpretations to review credibility and consistency 3.2 Refine and consolidate interpretations to strengthen inferences drawn 3.3 Formulate inferences from facts and tested interpretations, incorporating chain of reasoning to ensure transparency to clients and users 3.4 Inform clients and users of assumptions in arguments leading to inferences 3.5 Assess and report relationship between information developed and probable interpretations, ensuring validity and compliance with organisational guidelines 3.6 Develop sound recommendations informing users of intelligence analysis outcomes |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.4, 2.1, 2.3 | Identifies, analyses and reviews relevant complex information and data to ensure it meets organisational requirements |
Writing | 1.2, 1.4, 2.2, 3.2-3.6 | Prepares accurate information in required formats Critically reviews and summarises information to establish key interpretations and credible conclusions Documents analytical processes and outcomes, projected interpretations and recommendations in style and format appropriate to a specific audience |
Oral Communication | 3.4, 3.5 | Articulates ideas and requirements clearly based on techniques appropriate to audience and environment |
Navigate the world of work | 1.2, 1.4, 2.3, 3.5 | Takes personal responsibility for adherence to legal/regulatory and organisational requirements related to collecting, recording and reviewing information |
Get the work done | 1.1, 1.3, 1.4, 2.1 2.4, 3.1, 3.3, 3.5 | Accepts responsibility for planning and sequencing collection, recording and analysis of information, taking required processes and relevant communication into account Uses systematic, analytical processes to identify and collate relevant information, analyse content to make sound judgements and produce valid recommendations for use by others Uses a range of digitally based technology and applications to access and filter data, and extract, organise, integrate and share relevant information |
Sectors
Stakeholder Relations – Customer Engagement