ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Evaluate impact of the situation on business operations

1.1 Evaluate immediate impact of situation on business operations

1.2 Identify business functions potentially impacted

1.3 Determine likely timing before normal operations will be restored

1.4 Define and agree with stakeholders on parameters (timings) that will determine employment of disaster recovery procedures

1.5 Liaise with and consult affected parties and stakeholders

2 Identify business critical functions

2.1 Determine business imperatives that must be addressed or continue

2.2 Consider practical options to maintain business critical operations

2.3 Consult all major stakeholders and agree on priorities

3 Develop plan to maintain business critical operations

3.1 Determine available backup facilities or systems

3.2 Map how business critical functions can be continued using a modified approach

3.3 Evaluate resourcing requirements

3.4 Consider work, health and safety (WHS) requirements in formation of plan

3.5 Determine need for a communication plan to be developed and implemented, and document plan as required

3.6 Communicate plan to stakeholders

4 Develop plan to update enterprise systems or information when systems become available

4.1 Evaluate impact of modified operations on organisational information systems

4.2 Determine resources required to input manually collected data into systems and complete followup action

4.3 Work with stakeholders to consider downstream impacts

4.4 Develop communication plan to ensure all stakeholders are informed of status

5 Evaluate organisational performance reports

5.1 Evaluate effectiveness of business continuity activities

5.2 Seek stakeholder feedback

5.3 Determine areas for improvement

5.4 Modify business continuity plan documentation incorporating improvement areas

Skill

Performance

Criteria

Description

Reading

2.1, 5.1

Interprets and evaluates relevant business and legal information to establish priorities and inform decision-making

Writing

3.2, 3.5, 3.6, 4.4, 5.2, 5.4

Develops and organises content to support format and purpose of detailed business continuity and communication strategy plans

Uses clear, logically organised structures and appropriate language to develop recommendations and improvement opportunities

Oral Communication

1.4, 1.5, 2.3, 3.6, 4.3 5.2

Articulates ideas and requirements clearly and calmly using language appropriate to audience and environment

Elicits views and opinions of others and obtains information by listening and questioning

Navigate the world of work

3.4

Identifies implications of workplace safety legislation in development of plans

Interact with others

1.4, 1.5, 2.3, 3.6, 4.3, 5.2

Selects and uses appropriate conventions and protocols when communicating with stakeholders about business continuity plans and their implementation

Takes a leadership role in developing stakeholder understanding of operational changes and follow-on impacts

Get the work done

1.1-1.3, 2.1, 2.2, 3.1-3.3, 3.5, 4.1, 4.2, 4.4, 5.1, 5.3

Uses formal, logical planning processes to identify relevant information and risks, identify and evaluate alternative strategies and resources, and manage communication required for continuity of business functions

Uses systematic, analytical processes to develop plans for complex, non-routine situations identifying manual work processes and evaluating short-term impact of reduced service on organisation

Evaluates effectiveness of planning decisions and identifies and incorporates improvements

Understands key principles and concepts underpinning design and operation of digital systems and tools in relation to information systems