This unit applies to individuals facilitating compliance within an international education provider context. They could work in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and could be public or private.

ELEMENT

PERFORMANCE CRITERIA

1. Implement organisational policies and procedures to facilitate compliance with legislation and regulations

1.1. Identify and correctly interpret legislative and regulatory requirements applicable to an international education organisation

1.2. Plan for and develop strategies to effectively manage legislative and regulatory compliance

1.3. Identify and apply organisational policies and procedures and systems to manage compliance

1.4. Communicate organisational policies and procedures, and legislative and regulatory requirements to relevant organisational staff, international clients and stakeholders

1.5. Gather and evaluate required information from internal and external sources, to ensure compliance with relevant legislative and regulatory requirements

1.6. Consult with relevant organisational staff to ensure compliance policies and procedures are circulated, understood and applied

2. Communicate with relevant stakeholders and bodies in relation to compliance with legislation and regulations

2.1. Communicate organisational monitoring and reporting processes across the organisation

2.2. Identify and apply effective communication strategies to facilitate implementation of processes

2.3. Agree on effective internal operational procedures for administering insurance and finance requirements

2.4. Consult external bodies in relation to issues arising from compliance with legislative and regulatory requirements

3. Ensure organisation's monitoring and reporting systems are applied

3.1. Record and report student monitoring and reporting information and statistics

3.2. Conduct regular evaluation of student monitoring and reporting systems

3.3. Consult with staff using monitoring and reporting systems to exchange information and to identify non-compliance

3.4. Document legislative and regulatory non-compliance, follow-up corrective action reports and regularly review organisational processes

3.5. Monitor and evaluate effectiveness of corrective action and report improvement suggestions in line with organisational policies and procedures

4. Resolve issues relating to compliance

4.1. Establish case management procedures for resolution of issues, observing protocols for client advocacy, privacy and confidentiality

4.2. Implement communication strategies for interaction with government agencies and other external bodies

4.3. Generate reports on progress of case management and other issues, and present to decision makers

4.4. Identify organisational policy and procedures improvement/s to ensure resolution of issues

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and other stakeholders; to consult and negotiate to solve problems and to resolve conflict

initiative and enterprise skills to investigate compliance issues and to ensure referrals to relevant people and agencies

learning skills to monitor trends in compliance requirements

literacy skills to prepare reports for management team and key stakeholders

numeracy skills to analyse trends in visa compliance and cancellations

planning and organising skills to maintain relevant compliance records

problem-solving skills to address improvement of compliance

teamwork skills to work effectively with a range of people performing various roles

technology skills to use a computer and other office equipment to access information, to produce documents and to communicate in an international education compliance context; to use the Provider Registration and International Student Management System (PRISMS) database.

Required knowledge

applicable aspects of the current Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations

compliance requirements for international education services as they relate to a frontline management work role and:

organisational leadership and strategic management

policy and procedures development and implementation

management of international education-related information and communications, operations and records

government agencies and their roles in Education Services for Overseas Students (ESOS) Act 2000 compliance related matters including Department of Immigration and Citizenship (DIAC) requirements

monitoring and reporting processes mechanisms and requirements via PRISMS

organisational processes and policies in relation to monitoring and reporting international student progress

range of potential issues in relation to student visa compliance, and trends in student visa compliance and cancellations

requirements for education providers under the ESOS Act, any subsequent amendments and regulations, and the Australian National Code

staff roles in monitoring and reporting compliance in international education.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

maintaining current and accessible organisational information about legislative and regulatory compliance requirements

communicating effectively and accurately with diverse groups and individuals in relation to international education-related legislative and regulatory compliance requirements

knowledge of compliance requirements for international education services.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports

analysis of projects, case studies, completed records and reports developed by the candidate

review of strategies developed to effectively manage legislative and regulatory compliance

oral or written questioning to assess knowledge of staff roles in monitoring and reporting compliance in international education

review of documentation communicating organisational monitoring and reporting processes across the organisation

review of evaluation of student monitoring and reporting systems

evaluation of case management procedures established for resolution of issues.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units

customer service units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative and regulatory requirements may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

ESOS Act, subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Organisational policies and procedures may include:

international student-specific documented policies and procedures

other organisational documented procedures, for example for facilitating events and program activities, for resolving grievances, for managing human and other resources

Relevant organisational staff may include:

academic staff

admissions officers

faculty managers

international education-specific and general staff

international student advisers

marketing officers

recruitment officers

regional managers

International clients and stakeholders may include:

accommodation and homestay providers

dependents of international students

international students

parents and significant others of international students

recruitment agents

Monitoring may include:

accessing student progress data

recording student attendance

liaising with institutional staff to determine student progress

meeting students on an individual basis to communicate legislative obligations

monitoring ESOS Assurance Fund compliance

monitoring processes under Section 5 of the ESOS Act

monitoring processes under the AQTF Standards for Registered Training Organisations (RTOs), where applicable

representing students, if necessary, on progress committees

reviewing student progress

Reporting may include:

informing DIAC of student visa breaches through PRISMS

processes to comply with registration requirements for RTOs, where applicable

processes to comply with the organisation's Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registration

using online systems such as PRISMS and student database systems

Insurance and finance requirements may include:

Australian Student Tuition Assurance Scheme

overseas student health cover arrangements

refund processes under legislative requirements and institutional policies

student fees administration

External bodies may include:

DEST staff

DIAC staff

education and training accreditation and registration authorities

families of international students

overseas student health cover providers

recruitment agents

staff in other educational institutions

Case management procedures may include:

coordinating individual or group discussion to resolve student issues

processes to assist a student to access internal or external support

referring students to individuals with specialised roles and expertise to resolve issues

Unit sector

Administration - Educational Administration

This unit contains employability skills.