This unit applies to individuals working in either a public or private employment services agency to provide candidates with services that promote their retention with the agency and employment management services.

ELEMENT

PERFORMANCE CRITERIA

1. Develop strategies for the retention of candidates

1.1. Analyse current candidate information

1.2. Identify candidate requirements

1.3. Identify a range of strategies to meet candidate requirements

1.4. Evaluate and assess products and services for candidates

1.5. Establish and implement methods of monitoring candidate retention

2. Provide advice and support to candidates

2.1. Provide services including résumé counselling and preparation

2.2. Provide career advice and counselling to candidates

2.3. Undertake candidate induction in accordance with client requirements, organisational policy and OHS compliance requirements

2.4. Provide advice and information on legislative industrial relations matters, OHS and employment issues to candidates

3. Provide training solutions to candidates

3.1. Identify and document candidates' training needs, including OHS

3.2. Undertake research to identify suitable training programs available to address candidates' identified training need

3.3. Provide advice to candidates on training options available

3.4. Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies

3.5. Access relevant external training to meet candidate requirements if required, in accordance with organisational policies

3.6. Review implementation of client training plan with client to ensure needs are met

4. Develop strategies for the ongoing management of candidates

4.1. Establish monitoring strategies to determine issues in service delivery to candidates

4.2. Provide post placement support to candidates

4.3. Develop strategies to evaluate and assess the effectiveness of the employment management services

4.4. Develop and document recommendations to improve management services

4.5. Modify and/or expand management services as appropriate to incorporate recommendations

Required skills

communication skills to facilitate individual and group discussion and to prepare résumés

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

interpersonal skills to counsel candidates using the employment services agency

presentation and training skills to provide training for candidates

research and data collection skills to check candidate information for detail and accuracy.

Required knowledge

key provisions of relevant legislation from all forms of government that affects business operations, codes of practice and national standards, such as:

disability discrimination

equal employment opportunity (EEO)

freedom of information legislation

industrial relations

occupational health and safety (OHS)

privacy legislation

racial discrimination

range of organisational products and services

range of training options and solutions

range of techniques used in training, coaching and mentoring

relevant state/territory and federal industrial relations systems.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

strategies developed to retain candidates

advice and support to candidates about employment

provision of appropriate training to candidates which promotes their chances of employment

development and implementation of strategies to improve services to candidates

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

access to workplace documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment of written reports summarising strategies to retain candidates, training evaluations, and/or service improvement

observation of training sessions delivered to candidates

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

oral or written questioning

review of authenticated documents from the workplace or training environment

review of testimony from team members, colleagues, supervisors, managers, clients or candidates.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other human resources units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Candidates may include:

someone seeking temporary or permanent employment

someone seeking full-time, part-time or casual employment

apprentices, trainees and others outside such schemes

people from equity groups or with special needs

Candidate information may include:

career preferences and pathways

current retention rate

demographic data

Candidate requirements may include:

information and advice required

preferred communication channels

preferred training style

types of services required

Strategies may include:

encouraging membership of interest groups

loyalty programs

marketing and promotional strategies

mentoring and coaching

negotiating reasonable adjustments

networking events

using appropriate communication channels

Clients may include:

organisations or enterprises seeking to employ individuals through an employment services agency

Post placement support may include:

career progression advice

further training and development advice

referrals to new employment opportunities

resolving issues related to employment gained

updating résumé

Unit sector

Workforce Development - Recruitment and Employment Services

This unit contains employability skills.