Application
Not applicable.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Contribute to implementation of operational plan | 1.1 | Details of resource requirements are collected, recorded and reported to relevant personnel |
1.2 | Support of operational plan contributes to the achievement of the organisation's performance and business plan | ||
1.3 | Key performance indicators are identified and used to measure own and work team's performance | ||
1.4 | Contingency planning is undertaken as required | ||
1.5 | The development and presentation of proposals for resource requirements is supported as required | ||
2 | Assist in recruiting employees and acquiring resources | 2.1 | Assistance with employee recruitment and/or induction within the organisation's policies and practices is provided as required |
2.2 | Physical resources and services are acquired according to the organisation's policies, practices and procedures and in consultation with relevant personnel | ||
3 | Support operations | 3.1 | Performance systems and processes are identified and used to assess progress in achieving team plans and targets |
3.2 | Short-term budgets, targets and performance results are identified and compared to actual productivity and performance | ||
3.3 | Unsatisfactory performance is identified and reported to relevant personnel, to enable action to be taken to rectify the situation | ||
3.4 | Coaching is provided to support individuals and teams to use resources effectively, economically and safely | ||
3.5 | Consultation processes for the development and/or variation of the operational plan are supported as required | ||
3.6 | Recommendations for variation to operational plans are presented to relevant personnel | ||
3.7 | Systems, procedures and records associated with performance are followed in accordance with the organisation's requirements |
Required Skills
Not applicable.
Evidence Required
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to support an operational plan. This will include monitoring and adjusting operational performance, producing short-term plans for the department or section, planning and acquiring resources and providing reports on performance as required.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
general understanding of the principles and techniques of:
- short-term operational scheduling
- physical resources and services acquisition procedures and/or systems
- budget and performance figures interpretation
- performance monitoring within defined job role
- performance reporting
- problem identification and resolution
- alternative approaches to improving resource usage and eliminating resource inefficiencies and waste within defined job role
- support for individuals and teams who have difficulty in performing to the required standard
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
skills to:
- maintain a safe workplace and environment
- access and use feedback to improve operational performance
- prepare recommendations to improve operations
- access and use established systems and processes
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
sharing information with members of the work team about implementing and monitoring the operational plan
Collecting, analysing and organising information (2)
acquiring information for monitoring and reporting purposes
Planning and organising activities (2)
assisting in planning resource acquisition and usage including human resources, risk management and contingency planning
Working in a team (2)
achieving planning outcomes, especially in regard to team effectiveness
Using mathematical ideas and techniques (1)
carrying out calculations associated with resource usage analysing and monitoring budget and financial plans
Solving problems (2)
monitoring and implementing risk management procedures and contingency plans addressing unsatisfactory performance in all areas of the operation
Using technology (1)
assisting in the management of information to achieve planned outcomes
Innovation skills (2)
creating innovative methods to achieve planned outcomes
Products that could be used as evidence include:
documentation produced while working with the operational plan, such as:
- suggestions for variations to the operational plan
- rosters and staff allocation
- short-term resource acquisition planning
- actions taken to address day-to-day resource shortfalls
- monitoring of financial plans and budgets
- contingency planning
- risk management plans
- learning and development plans for team members
- materials developed for coaching
- induction programs conducted
- actions taken to acknowledge poor, unsafe or excellent performance
- actions taken to address issues and problems within work team
- suggestions and input into management decisions related to the operational plan
- records of people management lessons learned
Processes that could be used as evidence include:
how resource allocation has been managed
how work was allocated within the work team and the rationale used for such allocations
how financial plans and budgets were formulated at operational level
how the operational plan was managed
how team members were guided and supported in performing their role including induction process for new team members
how individual learning and development pathways were developed
how performance management system was implemented within work team
how problems and issues within the work team were addressed
how input and advice was provided to management in relation to human resource management of the work team
how own people management processes were reviewed and evaluated, and improvements identified, reported and acted upon
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to support the operational plan are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification as applicable to the candidate's leadership role in a work team, and as part of an integrated assessment activity
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to support an operational plan. This will include monitoring and adjusting operational performance, producing short-term plans for the department or section, planning and acquiring resources and providing reports on performance as required.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
general understanding of the principles and techniques of:
- short-term operational scheduling
- physical resources and services acquisition procedures and/or systems
- budget and performance figures interpretation
- performance monitoring within defined job role
- performance reporting
- problem identification and resolution
- alternative approaches to improving resource usage and eliminating resource inefficiencies and waste within defined job role
- support for individuals and teams who have difficulty in performing to the required standard
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
skills to:
- maintain a safe workplace and environment
- access and use feedback to improve operational performance
- prepare recommendations to improve operations
- access and use established systems and processes
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
sharing information with members of the work team about implementing and monitoring the operational plan
Collecting, analysing and organising information (2)
acquiring information for monitoring and reporting purposes
Planning and organising activities (2)
assisting in planning resource acquisition and usage including human resources, risk management and contingency planning
Working in a team (2)
achieving planning outcomes, especially in regard to team effectiveness
Using mathematical ideas and techniques (1)
carrying out calculations associated with resource usage analysing and monitoring budget and financial plans
Solving problems (2)
monitoring and implementing risk management procedures and contingency plans addressing unsatisfactory performance in all areas of the operation
Using technology (1)
assisting in the management of information to achieve planned outcomes
Innovation skills (2)
creating innovative methods to achieve planned outcomes
Products that could be used as evidence include:
documentation produced while working with the operational plan, such as:
- suggestions for variations to the operational plan
- rosters and staff allocation
- short-term resource acquisition planning
- actions taken to address day-to-day resource shortfalls
- monitoring of financial plans and budgets
- contingency planning
- risk management plans
- learning and development plans for team members
- materials developed for coaching
- induction programs conducted
- actions taken to acknowledge poor, unsafe or excellent performance
- actions taken to address issues and problems within work team
- suggestions and input into management decisions related to the operational plan
- records of people management lessons learned
Processes that could be used as evidence include:
how resource allocation has been managed
how work was allocated within the work team and the rationale used for such allocations
how financial plans and budgets were formulated at operational level
how the operational plan was managed
how team members were guided and supported in performing their role including induction process for new team members
how individual learning and development pathways were developed
how performance management system was implemented within work team
how problems and issues within the work team were addressed
how input and advice was provided to management in relation to human resource management of the work team
how own people management processes were reviewed and evaluated, and improvements identified, reported and acted upon
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to support the operational plan are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification as applicable to the candidate's leadership role in a work team, and as part of an integrated assessment activity
Range Statement
The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
OHS considerations may include:
provision of information about OHS legislative requirements, guidelines and the organisation's OHS policies, procedures and programs
consideration of OHS requirements in the planning process
inclusion of OHS key performance indicators (KPIs)
participation in the regular update of OHS systems and procedures
dissemination of organisation's procedures for dealing with hazardous events
Resource requirements may include:
supply of resources
stock requirements and requisitions
purchasing or ordering of goods
Relevant personnel may include:
managers
supervisors
other employees
colleagues and specialist resource managers
OHS committees and other people with specialist responsibilities
unions/employee groups
Operational plan may include:
tactical plans developed by the department or section to detail product and service performance
organisational plans
Key performance indicators may refer to:
measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and identify areas for improvements
Contingency planning may refer to:
rental, hire purchase or alternative means of procurement of required materials, equipment and stock
contracting out or outsourcing human resource and other functions or tasks
restructuring of organisation to reduce labour costs
strategies for reducing costs, wastage, stock or consumables
diversification of outcomes
recycling and re-use
finding cheaper or lower quality raw materials and consumables
seeking further funding
increasing sales or production
risk identification, assessment and management processes
succession planning
The organisation's policies and practices may include:
those organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources
Standard Operating Procedures
undocumented practices in line with organisational operations
organisational culture
Performance systems and processes may be:
formal or informal processes within the organisation, such as:
- Key Performance Indicators (KPIs)
- specified work outcomes
- individual and team work plans
- feedback arrangements
informal systems used in the place of existing organisation-wide systems
Consultation processes may refer to:
meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans
mechanisms used to provide feedback to the work team in relation to outcomes of consultation
Systems, procedures and records may include:
individual and team performance plans
organisational policies and procedures relative to performance
databases and other recording mechanisms
The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
OHS considerations may include:
provision of information about OHS legislative requirements, guidelines and the organisation's OHS policies, procedures and programs
consideration of OHS requirements in the planning process
inclusion of OHS key performance indicators (KPIs)
participation in the regular update of OHS systems and procedures
dissemination of organisation's procedures for dealing with hazardous events
Resource requirements may include:
supply of resources
stock requirements and requisitions
purchasing or ordering of goods
Relevant personnel may include:
managers
supervisors
other employees
colleagues and specialist resource managers
OHS committees and other people with specialist responsibilities
unions/employee groups
Operational plan may include:
tactical plans developed by the department or section to detail product and service performance
organisational plans
Key performance indicators may refer to:
measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and identify areas for improvements
Contingency planning may refer to:
rental, hire purchase or alternative means of procurement of required materials, equipment and stock
contracting out or outsourcing human resource and other functions or tasks
restructuring of organisation to reduce labour costs
strategies for reducing costs, wastage, stock or consumables
diversification of outcomes
recycling and re-use
finding cheaper or lower quality raw materials and consumables
seeking further funding
increasing sales or production
risk identification, assessment and management processes
succession planning
The organisation's policies and practices may include:
those organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources
Standard Operating Procedures
undocumented practices in line with organisational operations
organisational culture
Performance systems and processes may be:
formal or informal processes within the organisation, such as:
- Key Performance Indicators (KPIs)
- specified work outcomes
- individual and team work plans
- feedback arrangements
informal systems used in the place of existing organisation-wide systems
Consultation processes may refer to:
meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans
mechanisms used to provide feedback to the work team in relation to outcomes of consultation
Systems, procedures and records may include:
individual and team performance plans
organisational policies and procedures relative to performance
databases and other recording mechanisms
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Not applicable.